Subject: Re: Late collection (Aramex) Scenario
From: Apoorv Joshi <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 8 Apr 2021 07:46:40 -0700 (MST)

Hi Team, 

For the Aramex late collection cases and if the AWB or the collection reference is cancelled then we have to create new RMA and send the below response to the customer and close the case - arabic response: 

أهلا *****، 

شكرا لك على صبرك. 

نأسف للإزعاج الذي واجهته. 

بخصوص الطلب ******* نود أن نعلمك أنه قد تم إنشاء طلب إرجاع جديد نيابة عنك ، يرجى التأكد من أن شريك البريد السريع لدينا سيتصل بك في أقرب وقت لترتيب عملية الاستلام. 
رقم التتبع ******* 
يمكنك التتبع من الموقع التالي https://www.aramex.com/us/en 

لا تتردد في إعادة فتح هذه التذكرة أو فتح بطاقة جديدة إذا كنت بحاجة إلى مزيد من المساعدة. 

شكرا مرة أخرى لتعاونك! 

أصدقاؤك ، 
فريق الدعم. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, April 8, 2021 4:08:12 PM 
Subject: Late collection (Aramex) Scenario 

Hi Team, 

For the Aramex late collection cases and if the AWB or the collection reference is cancelled then we have to create new RMA and send the below response to the customer and close the case 

Hi *****, 

Thank you for your patience. 

We apologize for the inconvenience you have faced. 

Regarding the order ******* We would like to inform you that a new return request has been created on your behalf, Please rest assured that our courier partner is going to contact you the soonest to arrange the collection. 
The tracking NO is ******* 
You can track from the following website https://www.aramex.com/us/en 

Please feel welcome to reopen this ticket or open a new one if you need any further assistance. 

Thanks again for your cooperation! 

Your friends, 
The Support Team. 

Regards 
Shakeeb