Subject: Late collection (Aramex) Scenario
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 8 Apr 2021 03:38:12 -0700 (MST)

Hi Team, 

For the Aramex late collection cases and if the AWB or the collection reference is cancelled then we have to create new RMA and send the below response to the customer and close the case 

Hi *****, 

Thank you for your patience. 

We apologize for the inconvenience you have faced. 

Regarding the order ******* We would like to inform you that a new return request has been created on your behalf, Please rest assured that our courier partner is going to contact you the soonest to arrange the collection. 
The tracking NO is ******* 
You can track from the following website https://www.aramex.com/us/en 

Please feel welcome to reopen this ticket or open a new one if you need any further assistance. 

Thanks again for your cooperation! 

Your friends, 
The Support Team. 

Regards 
Shakeeb