Subject: [JIRA] (REL-162339) refund issue - 6173836548
From: "Neha K (Jira)" <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 18:51:36 +0000

Neha K *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-162339 refund issue - 6173836548 

Neha K *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOTgwZDI4ZTIwMWZiNDc3OTljOWYzZjM2MTU1NzQwYmEiLCJwIjoiaiJ9 )

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REL-162339 ( https://landmark.atlassian.net/browse/REL-162339?atlOrigin=eyJpIjoiOTgwZDI4ZTIwMWZiNDc3OTljOWYzZjM2MTU1NzQwYmEiLCJwIjoiaiJ9 )

refund issue - 6173836548 ( https://landmark.atlassian.net/browse/REL-162339?atlOrigin=eyJpIjoiOTgwZDI4ZTIwMWZiNDc3OTljOWYzZjM2MTU1NzQwYmEiLCJwIjoiaiJ9 )
Updates
Neha K 10:48 PM GST Resolution: Done Status: To Be Assigned Completed Assignee: Neha K Suha.Ali
Comments
Neha K 10:48 PM GST

Hi @Suha.Ali ,

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-162339?atlOrigin=eyJpIjoiOTgwZDI4ZTIwMWZiNDc3OTljOWYzZjM2MTU1NzQwYmEiLCJwIjoiaiJ9 )

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