Subject: [JIRA] (REL-160861) Refund has been rejected
From: "Neha K (Jira)" <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 17:06:26 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-160861 Refund has been rejected 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOGU3NDZiN2MyYTczNDM1MTkwZGEyMGY4YWU4YWMwODIiLCJwIjoiaiJ9 )

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REL-160861 ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiOGU3NDZiN2MyYTczNDM1MTkwZGEyMGY4YWU4YWMwODIiLCJwIjoiaiJ9 )

Refund has been rejected ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiOGU3NDZiN2MyYTczNDM1MTkwZGEyMGY4YWU4YWMwODIiLCJwIjoiaiJ9 )
Updates
Neha K 9:03 PM GST Assignee: Neha K Mohamed Hussein Aly
Comments
Neha K 9:03 PM GST

Hi @Mohamed Hussein Aly ,

* 

Since the partial cancellation was made in this order, 7.6063 SAR credited to My credit cannot be changed to PG value. Instead, we can remove my credit value for this and you can get the amount refunded to the customer’s bank through a manual bank transfer via finance team.

* 

The remaining value of SAR149.40 has been refunded to the customer as PG value. However, due to MADA card issue the refund is failed for which our team will share the consolidated list with MADA team and refund will be processed accordingly.

Please confirm if you want us to remove the SAR 7.6063, we will do the needful

Please get the customer’s bank details in the below format for the manual transfer, we will update the bank details in the cockpit;

* 

Beneficiary Name as per Bank:

* 

Bank Name:

* 

Account Number:

* 

IBAN number :

* 

Branch Name:

* 

Type of Account-Savings/Current:

View issue ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiOGU3NDZiN2MyYTczNDM1MTkwZGEyMGY4YWU4YWMwODIiLCJwIjoiaiJ9 )

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