Subject: [JIRA] (REL-160861) Refund has been rejected
From: "Neha K (Jira)" <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 04:21:32 +0000

Neha K *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-160861 Refund has been rejected 

Neha K *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMmM5M2YzNzdhYTdjNGExN2E0YTAyZTEwOTEyMjQ2ZTkiLCJwIjoiaiJ9 )

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REL-160861 ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiMmM5M2YzNzdhYTdjNGExN2E0YTAyZTEwOTEyMjQ2ZTkiLCJwIjoiaiJ9 )

Refund has been rejected ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiMmM5M2YzNzdhYTdjNGExN2E0YTAyZTEwOTEyMjQ2ZTkiLCJwIjoiaiJ9 )
Updates
Neha K 8:18 AM GST Resolution: Done Status: Work In Progress Completed Assignee: Neha K Mohamed Hussein Aly
Comments
Neha K 8:18 AM GST

Hi @Mohamed Hussein Aly ,

We tried refunding the remaining amount of SAR 133.80 to customer’s account. However, mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, We will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiMmM5M2YzNzdhYTdjNGExN2E0YTAyZTEwOTEyMjQ2ZTkiLCJwIjoiaiJ9 )

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