Subject: [JIRA] (REL-160861) Refund has been rejected
From: "Mohamed Hussein Aly (Jira)" <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 13:31:18 +0000

Mohamed Hussein Aly *made 2 updates* , *added 1 new comment* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-160861 Refund has been rejected 

Mohamed Hussein Aly *made 2 updates* , *added 1 new comment* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNmVhZGQ2MjM1NDMyNDc1MjhiYzNmNThhZmZmZGRlMDgiLCJwIjoiaiJ9 )

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REL-160861 ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiNmVhZGQ2MjM1NDMyNDc1MjhiYzNmNThhZmZmZGRlMDgiLCJwIjoiaiJ9 )

Refund has been rejected ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiNmVhZGQ2MjM1NDMyNDc1MjhiYzNmNThhZmZmZGRlMDgiLCJwIjoiaiJ9 )
Updates
Mohamed Hussein Aly 5:27 PM GST Assignee: Mohamed Hussein Aly Neha K Status: Reassigned for clarity Work In Progress
Comments
Mohamed Hussein Aly 5:27 PM GST

Dear @Neha K , case is already clear as you mentioned, customer made a return but the refund did not pass through cause amount has been refunded before for the cancelled item, so we need to refund an amount of 157.01 as this is the amount paid by the CC and not related to the RV , so kindly amend the amount (which was rejected ) to the correct amount so at the end the customer will have the whole order amount refunded with total 306.40 SAR

Mohamed Hussein Aly 5:28 PM GST edited

Dear @Neha K , case is already clear as you mentioned, customer made a return but the refund did not pass through cause amount has been refunded before for the cancelled item, so we need to refund an amount of 157.01 as this is the amount paid by the CC and not related to the RV , so kindly amend the amount (which was rejected ) to the correct amount so at the end the customer will have the whole order amount refunded with total 306.40 SAR

and as mentioned this case is super urgent with the ministry, any delay from any department end will be responsible if we got fined

View issue ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiNmVhZGQ2MjM1NDMyNDc1MjhiYzNmNThhZmZmZGRlMDgiLCJwIjoiaiJ9 )

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