Subject: [JIRA] (REL-160861) Refund has been rejected
From: "Neha K (Jira)" <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 12:08:42 +0000

Neha K *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-160861 Refund has been rejected 

Neha K *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzcwZGRjYTZmYWI3NGJjYjhhY2U1MDk1ZDEyNDBlM2IiLCJwIjoiaiJ9 )

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REL-160861 ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiYzcwZGRjYTZmYWI3NGJjYjhhY2U1MDk1ZDEyNDBlM2IiLCJwIjoiaiJ9 )

Refund has been rejected ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiYzcwZGRjYTZmYWI3NGJjYjhhY2U1MDk1ZDEyNDBlM2IiLCJwIjoiaiJ9 )
Updates
Neha K 4:05 PM GST Status: To Be Assigned Reassigned for clarity Assignee: Neha K Mohamed Hussein Aly
Comments
Neha K 4:05 PM GST

Hi @Mohamed Hussein Aly ,

* 

Can you please be more specific on this issue?
We see that SAR149.39 is successfully refunded to the customer’s source account and RV worth 15.6 is generated for the cancellation done.

2. RV worth 15.6 is generated for return transaction and refund worth SAR306.40 is failing due to the “The amount of the transaction is greater than the amount of the collection“ issue which can be fixed.

Do share a clear requirement on what has to be done, will do the needful.

View issue ( https://landmark.atlassian.net/browse/REL-160861?atlOrigin=eyJpIjoiYzcwZGRjYTZmYWI3NGJjYjhhY2U1MDk1ZDEyNDBlM2IiLCJwIjoiaiJ9 )

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