Subject: Fw: Tickets pendency LSM KSA Call Center
From: Deeksha Dadu <[email-masked]>
To: Elharith Elsiddig <[email-masked]>
Date: Wed, 7 Sep 2022 12:14:58 +0000

Hi Team,

The performance of LSM KSA Call Center group is very low and the number of tickets is getting increasing on daily basis.

The number of tickets may double due to upcoming offers. We need the team to expedite closure of backlog tickets.

Let us know if any support is needed.

Aging Days

Open

Pending

Waiting on Customer

Waiting on Third Party

Grand Total

>30

13

5

14

32

≤10

156

9

9

54

228

≤15

69

4

6

27

106

≤20

90

2

16

108

≤25

33

2

1

7

43

≤30

10

1

9

20

≤5

324

309

138

330

1101

Grand Total

695

327

159

457

1638