Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 18:05:05 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team,</div>
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<div>Refer to the order 1675544562, this is you inform that your courier parter not collect the return package until now.</div>
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<div>Regards,</div>
<div>Nijil<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, July 26, 2022, 2:23 PM, nijilpm &lt;[email-masked]&gt; wrote:</div>
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Still not collected and nobody contacted until now. FYI<div><br></div>
<div>Regards,</div>
<div>Nijil<br><div id="yiv8755419582yqt69016" class="yiv8755419582yqt2016658396"><div>
<br><span style="color:rgb(113, 95, 250);font-size:15px">On Tuesday, July 26, 2022, 2:21 PM, Max &lt;[email-masked]&gt; wrote:</span><br><blockquote class="yiv8755419582iosymail">
<div id="yiv8755419582"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4593332</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4593332<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Ziena Saeed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Nijil,</div>
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<div dir="ltr">Thank you for contacting us, and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our full apology for this inconvenience and the delay in resolving the issue. Could you please confirm if the items were collected from you so we can assist you further and get this issue resolved the soonest as we can.</div>
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<div dir="ltr">We appreciate your cooperation with us.<br><br>Please feel free to contact us if you have any questions.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4593332