Subject: Ticket Assigned - Conversation with r
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 04:28:42 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with r r                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  r Bot:  Hi R ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  344444440            07:00 PM, 22nd Jul                   Mais                   Hi dear customer, I am Mais, Thank you for contacting us, How may I help you today           07:01 PM, 22nd Jul                     r                    Hello Mais           07:01 PM, 22nd Jul                     r                    I sent many emails to max support           07:02 PM, 22nd Jul                     r                    No one replied!           07:02 PM, 22nd Jul                     r                    7377578127           07:03 PM, 22nd Jul                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           07:03 PM, 22nd Jul                     r                    I want my refund back to my back account           07:03 PM, 22nd Jul                     r                    Not max credit           07:04 PM, 22nd Jul                   Mais                   we can see that you are contacting us regarding the refund to "my credit" in order 7377578127           07:04 PM, 22nd Jul                     r                    Yes           07:05 PM, 22nd Jul                     r                    No one replied to me           07:05 PM, 22nd Jul                     r                    Why?           07:05 PM, 22nd Jul                   Mais                   unfortunately we are not able to transfer the money from "my credit " balance to your bank account           07:05 PM, 22nd Jul                     r                    They are ignoring me           07:05 PM, 22nd Jul                     r                    Why?           07:06 PM, 22nd Jul                   Mais                   Please accept our sincere apologies for the inconvenience caused.           07:06 PM, 22nd Jul                     r                    Apologies not accepted           07:06 PM, 22nd Jul                     r                    Who decided to add amount to Max credit?!           07:06 PM, 22nd Jul                   Mais                   as per the return and refund policy once you pay using BENFIT the refund will be done to "my credit" wallet in the website.           07:07 PM, 22nd Jul                     r                    Who’s decision was it?           07:07 PM, 22nd Jul                     r                    Share it with me           07:07 PM, 22nd Jul                   Mais                   We are truly sorry that you had to face this issue, however you can use the amount in your coming online purchases.           07:08 PM, 22nd Jul                     r                             07:08 PM, 22nd Jul                     r                    Not your decision Mais.  I don’t want my credit           07:09 PM, 22nd Jul                     r                    This is the your online policy           07:09 PM, 22nd Jul                     r                    Illegal to change policy           07:11 PM, 22nd Jul                   Mais                   we can understand that our services did not meet the standards that you deserve.           07:11 PM, 22nd Jul                     r                    My money back to my bank account           07:13 PM, 22nd Jul                     r                    If you don’t do that I will contact consumer protection and cyber crime           07:14 PM, 22nd Jul                   Mais                   we are deeply sorry for this experience however the refund can not be changed from " my credit " wallet to your bank account           07:16 PM, 22nd Jul                     r                    Not up to you           07:17 PM, 22nd Jul                     r                    Who decided to add it to my account?!!!           07:18 PM, 22nd Jul                     r                    Is it you?           07:18 PM, 22nd Jul                   Mais                            07:24 PM, 22nd Jul                   Mais                   https://helpbh.maxfashion.com/en/support/solutions/folders/How%20do%20I%20get%20a%20refund%20if%20I%20paid%20for%20my%20order%20by%20Credit%20or%20Debit%20Card?           07:24 PM, 22nd Jul                     r                    The policy I shared is different           07:25 PM, 22nd Jul                     r                    See above           07:25 PM, 22nd Jul                   Mais                   you can check the previous link and image it's clearly mentioned if you paid via benefit the refund will get back to you credit in the website           07:25 PM, 22nd Jul                     r                    Which country?           07:26 PM, 22nd Jul                   Mais                   Still if you  wishes, we can reprocess My Credits back to Benefit card, but this may take approx. 2 weeks           07:26 PM, 22nd Jul                     r                    Finally           07:26 PM, 22nd Jul                     r                    ?           07:26 PM, 22nd Jul                     r                    I don’t mind at all           07:27 PM, 22nd Jul                     r                    2 weeks sounds good           07:28 PM, 22nd Jul                   Mais                   thank you for your understanding and cooperation           07:31 PM, 22nd Jul                     r                    2 weeks then?           07:32 PM, 22nd Jul                   Mais                   yes we will update you through your email address: [email-masked]           07:33 PM, 22nd Jul                     r                    thank you           07:34 PM, 22nd Jul                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           07:36 PM, 22nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4644706