Subject: Ticket Assigned - Conversation with zainab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 04:28:39 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab zainab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zainab Bot:  Hi Zainab ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333227143            05:13 PM, 16th Jul                   Aya                   Hello Zainab, I am Aya, thank you for contacting us. how may I help you today.           05:13 PM, 16th Jul                     zainab                    I did not get my refund           05:13 PM, 16th Jul                     zainab                    It’s been more than a month           05:14 PM, 16th Jul                     zainab                    I complained about your customer service so much           05:14 PM, 16th Jul                     zainab                    Never contacted by manager           05:14 PM, 16th Jul                   Aya                   We are really sorry fot the delay           05:16 PM, 16th Jul                   Aya                   And we would like to inform you that we are still working on the issue           05:16 PM, 16th Jul                     zainab                    ???           05:17 PM, 16th Jul                     zainab                    What working           05:17 PM, 16th Jul                   Aya                   Please allow us the time so that we can solve your issue           05:19 PM, 16th Jul                     zainab                    No I can’t           05:20 PM, 16th Jul                     zainab                    It’s been 1 and half month           05:20 PM, 16th Jul                     zainab                    They told me twenty times the refund was processed           05:20 PM, 16th Jul                     zainab                    Check with your bank           05:20 PM, 16th Jul                     zainab                    I waited patiently for more than 20 working days           05:20 PM, 16th Jul                     zainab                    I was told it takes 2-14 working days to reflect in my account           05:21 PM, 16th Jul                     zainab                    On Thursday they told me the refund was already           05:21 PM, 16th Jul                     zainab                    Check with your bank           05:22 PM, 16th Jul                     zainab                    And now they are telling me the refund was never requested           05:22 PM, 16th Jul                     zainab                    Or processed           05:22 PM, 16th Jul                     zainab                    Such horrible customer service           05:23 PM, 16th Jul                   Aya                   Please accept our full apology for this           05:24 PM, 16th Jul                   Aya                   We can understand your frustration here. Please be assured as we haveescalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           05:24 PM, 16th Jul                     zainab                    I don’t accept your apology           05:24 PM, 16th Jul                     zainab                    I want compensation           05:24 PM, 16th Jul                   Aya                   Please accept our full apology, and please confirm your wish if you want the refund in your BENEFIT account or as My Credits again?           05:25 PM, 16th Jul                   Aya                   And kindly note that within 2 days your account will be credited as My Credits.           05:26 PM, 16th Jul                   Aya                   Hi, I'm not getting a response from you. Are we still connected?           05:27 PM, 16th Jul                     zainab                    Yes           05:29 PM, 16th Jul                   Aya                   Please confirm your wish about the refund method to your account or to your My Credit           05:31 PM, 16th Jul                     zainab                    I requested for refund right after placing the order           05:31 PM, 16th Jul                     zainab                    Now you are asking me if I want a refund           05:31 PM, 16th Jul                   Aya                   We would like to inform you that the refund was processed to My Credits, but you have requested to remove My Credits and process the refund back to BENEFIT. Hence, there is a delay and w apologize for the same.           05:34 PM, 16th Jul                   Aya                   If you wish we will reverse your My Credits back to your online account with us and you can use them. If you wish, to process the refund to your bank account, then we are following it up with the Finance Team for the same.           05:34 PM, 16th Jul                     zainab                    I requested refund to my bank account in June you idiot robot           05:35 PM, 16th Jul                   Aya                   We would like to inform you that we are working with the Finance Team to get this resolved at the earliest.           05:38 PM, 16th Jul                   Aya                   Please allow us some time.           05:39 PM, 16th Jul                   Aya                   We apologize for the delay           05:39 PM, 16th Jul                   Aya                   Is there anything else we may assist you with today?           05:40 PM, 16th Jul                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:41 PM, 16th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4623680