Subject: New Reply Received - app issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jul 2022 10:45:21 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  app issue  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId411d50f0-4630-4ba5-a818-5ef0b8d370fc" class="inline-image-global inlined-image-cid-411d50f0-4630-4ba5-a818-5ef0b8d370fc" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzY4MDAxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nzTWaEf8pthOLxlfnX2e0pJlos68uqynGi_Jg9p02NA" data-id="2043363680010" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentIdf5fd4a6d-930d-4731-bccb-259913caf165" class="inline-image-global inlined-image-cid-f5fd4a6d-930d-4731-bccb-259913caf165" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzY4MDAxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nsXeHG5evkrjGulIF6IgkA2LY1xsvYczvrwp6K73KaM" data-id="2043363680015" style="width:100%;max-width:800px"><br>
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<div id="ymail_android_signature">App version : 7.47</div>
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<div id="ymail_android_signature">Thanks</div>
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<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jul 25, 2022 at 10:19 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3654167379"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4648167</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Elharith elsiddig : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div>Hi said,<br>
</div>
<div>
<span dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span><br>
</div>
<div dir="ltr">
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
</div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>
<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
</div>
<div></div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
</div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
</div></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4648167