Subject: New Reply Received - Bank deatils
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Mar 2022 06:50:14 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Bank deatils  Ticket comment <div dir="auto">Good morning, </div>
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<div dir="auto">I don't have any idea about what information you have asked about, I have received 2 emails before requesting bank details information and I have provided it. Accordingly, since this was more than 3 months back and no action have been done from
 your side , despite repetitive requests from my side to resolve the issue.  </div>
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<div dir="auto">I have copied the information below for your record to sort out this issue, I hope soon.</div>
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- Bank name &amp; branch: NATIONAL BANK OF KUWAIT (NBK)<br>
· Account name:AMR MAHMOUD ABDELHAMID KASSEM<br>
· Account number:2003398494<br>
· IBAN number:KW16NBOK0000000000002003398494</div>
<span dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:14px;margin:0in 0in 0.0001pt">.account type : current </span><br>
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<div dir="auto"><span dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:14px;margin:0in 0in 0.0001pt"><br>
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<div dir="auto"><span dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:14px;margin:0in 0in 0.0001pt">Regards,</span></div>
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<div dir="auto"><span dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:14px;margin:0in 0in 0.0001pt">Amr</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 27, 2022 9:20:28 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Bank deatils
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3960934</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3960934<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Ali Atef : </div>
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<div dir="ltr">​Hi Amr, <br>
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Thank you for contacting us and giving us the opportunity to serve you.<br>
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Accept our full apologies for the delay in processing your request.<br>
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We are still following up on your case. Please give us more time to provide appropriate solutions. The matter has been submitted to the appointed authorities in advance.<br>
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Do not hesitate to contact us if you have any other inquiries.<br>
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your friends,<br>
Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3960934