Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 17:14:15 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.    Ticket comment <div>
<span style="background-color: rgba(255, 255, 255, 0)">Hi ,Sorry just a bit confuse does it mean will I be able to receive my order by tomorrow?I mean the 3 item? I didnt know about the order 7359377867 thats why im confused.<br></span><br>Sent from my iPhone</div>
<div><br></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Feb 28, 2022, at 7:00 PM, Ruth Navarro &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
</div>
<blockquote><div>

<div>Hi, I just wanna ask for refund since the amount for this order deducted on my card.attached are copy of the message from kfh that amount has been deducted.<br>&lt;image1.JPG&gt;<br>
</div>
<div>
<br>On Feb 28, 2022, at 4:45 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
</div>
<blockquote><div>

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										More details inside 
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									<a href="https://www.centrepointstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="display:inline-block" rel="noreferrer">
									<img style=" border:0; margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" target="_blank" rel="noreferrer">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
												</td>
												<td align=" left" style="padding:5px 0 0 15px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" rel="noreferrer">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
												</td>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:#202020" rel="noreferrer">iPhone</a>
</td>
												<td align=" left" style="padding:2px 0 0 10px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;color:#202020" rel="noreferrer">Android</a>
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<span class="navmenu">
													<a href="https://www.mothercarestores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Mothercare</a></span>
													<span class="navmenu">
													<a href="https://www.lifestyleshops.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Lifestyle</a></span>
													<span class="navmenu">
													<a href="https://www.splashfashions.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Splash</a></span>
													<span class="navmenu">
													<a href="https://www.shoemartstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Shoe Mart</a></span>
													<span class="navmenu">
													<a href="https://www.centrepointstores.com/bh/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Offers</a></span>
													<span class="navmenu">
													<a href="https://www.centrepointstores.com/bh/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Clearance</a></span>
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								<td align="left" style="line-height:28px;font-size:24px;text-align:left;font-family:Helvetica, Arial, sans-serif; color:#242428">
                                	Sorry, your order number 7359377867 was not processed.
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								<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica, Arial, sans-serif; color:#333333">
								    Hi Ruth Anne, we were unable to complete your purchase at this time. Please note, no amount has been deducted from your card.
                                  	                                        <strong>Please try again or use Cash on Delivery at  <a href="https://centrepoint.app.link/Ye1Xikh60nb" rel="noreferrer">https://centrepoint.app.link/Ye1Xikh60nb</a></strong>.
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												 	Order Details	
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															<div style="font-size: 15px; color: #202020; padding: 0; line-height: 20px; margin: 0">Item</div>
</td>
															<td width="40%" style="padding-left: 15px" align="left">
															<div style="font-size: 15px; color: #202020; padding: 0; line-height: 20px; margin: 0">Description</div>
</td>
															<td width="30%" align="right" style="padding-right: 10px">
															<div style="font-size: 15px; color: #202020; padding: 0; line-height: 20px; margin: 0">Total Price</div>
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																		<td align="left">
																																				<a href="https://www.centrepointstores.com/bh/en/p/163130064?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_full_cancellation_BENEFIT_BH_en" rel="noreferrer">
																																																						<img alt="" src="https://8465b4e00e05cee610f5-f5c66c5180f499fc01326bb47a2a5ede.lmsin.net/163130064-163130064-LS18060121_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px">
																																																																																																																																																																																																																																																																																																																		</a>
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															<td width="40%" style="padding: 15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif">
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">  LIFESTYLE  </td>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">  Assorted Elasticated Hair Tie - Set of 12  </td>
																	</tr>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Color: Multicolour</td>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Quantity: 1</td>
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															<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600" align="right">
															        						   									 BHD 0.5
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																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
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																		<td align="left">
																																				<a href="https://www.centrepointstores.com/bh/en/p/163871158?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_full_cancellation_BENEFIT_BH_en" rel="noreferrer">
																																																						<img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/7525762-TNNWBCT01H129N-SPSS22291121_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px">
																																																																																																																																																																																																																																																																																																																		</a>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">  SPLASH  </td>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">  Set of 2 - Assorted Padded T-shirt Bra with Hook and Eye Closure  </td>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Color: Multicolour</td>
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																			 																		        	      Size: 
																		        	     																			
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Quantity: 1</td>
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															<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600" align="right">
															        						   									 BHD 5
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																		<td align="left">
																																				<a href="https://www.centrepointstores.com/bh/en/p/163819917?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_full_cancellation_BENEFIT_BH_en" rel="noreferrer">
																																																						<img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/7525653-BRISOL01H120D-SPSS22201221_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px">
																																																																																																																																																																																																																																																																																																																		</a>
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															<td width="40%" style="padding: 15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif">
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">  SPLASH  </td>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">  Set of 5 - Sustainable Solid Briefs  </td>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Color: Multicolour</td>
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																																																			<tr>
																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">
																			 																		        	      Size: 
																		        	     																			
																		</td>
																	</tr>
																																							       								    						       								    																	<tr>
																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Quantity: 1</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600" align="right">
															        						   									 BHD 5
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				    <td width="50%"> </td>
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				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333">
				            Subtotal:
				            </td>
				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong> BHD 10.5</strong>
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				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333;width:214px">
				            						    							    								    								    			Standard ground shipping:
						    								    					            </td>
				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong>
				             				               BHD 1
				             				             				             				             </strong>
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				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:18px;color:#333333">
				            <strong>Total</strong>
				            </td>
				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:18px;color:#333333" align="right">
				            <strong>BHD 9.7</strong>
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					            <td colspan="2" style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333">
					            					            					            	The Shukrans you’ve earned on this order will be reversed.
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		<td style="padding:0 0 15px 15px; font-size:15px; font-weight:700; text-align:left;color:#242428"><span class="aligntext">Need help? Get in touch</span></td>
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			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9" class=" getintouch">
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										<a href="https://www.centrepointstores.com/bh/en/write-to-us" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer">
											<img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0; padding:0; line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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					solid #eeeeee; max-width:290px; min-height:95px;background-color:
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							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px" width="100%">
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										<a href="https://www.facebook.com/CentrepointME" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0; padding:0; line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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		<td align="center" width="100%">
			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9" class=" getintouch">
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							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px" width="100%">
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										<a href="https://twitter.com/centrepointme" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0; padding:0; line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
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			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9" class=" getintouch">
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						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px" width="100%">
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0; padding:0; line-height:20px">
<strong>Call us on 8000-1271.</strong> <br>7 days a week, 24 hours a day</div>
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						<td align="left"><span style="font-size:11px; color:#848483">
								© 2021 Retail World Limited </span></td>
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						<td style=" text-align:right; width:100%" align="right">
							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.centrepointstores.com/bh/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/bh/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Terms &amp; Conditions</a>
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</div></blockquote>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3957156