Subject: Ticket Assigned - Conversation with jassim
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 15:25:34 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jassim jassim                    Bot:  Hi again! Bot:  Please enter your name Customer:  jassim Bot:  Hi Jassim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:16 PM, 29th Dec                   Elharith                   Hi Jassim,Thank you for contacting us. My name is Elharith,i will be happy to help you.           07:17 PM, 29th Dec                     jassim                    Hi           07:17 PM, 29th Dec                     jassim                    I want to check status of my return           07:18 PM, 29th Dec                   Elharith                   Could you please share your order number so that I can assist you further?           07:18 PM, 29th Dec                     jassim                    Ok           07:19 PM, 29th Dec                     jassim                    6375322787           07:20 PM, 29th Dec                   Elharith                   Did the courier collect the items from you ?           07:21 PM, 29th Dec                     jassim                    No           07:22 PM, 29th Dec                     jassim                    When will they collect?           07:22 PM, 29th Dec                   Elharith                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:22 PM, 29th Dec                   Elharith                   Is there anything else may I assist you?           07:23 PM, 29th Dec                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:24 PM, 29th Dec                     jassim                    No           07:25 PM, 29th Dec                     jassim                    Thanks           07:25 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3687435