Subject: Ticket Assigned - Conversation with binash
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 18:27:47 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with binash binash                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  binash Bot:  Hi Binash ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer
  may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561149833            10:11 PM, 25th Dec                   Elharith                   Hi Binash,Thank you for contacting us. My name is Elharith,i will be happy to help you.           10:13 PM, 25th Dec                     binash                    Ok           10:13 PM, 25th Dec                     binash                    I didn't received any call yet      
      10:14 PM, 25th Dec                   Elharith                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           10:14 PM, 25th Dec                     binash                    Yes           10:15 PM, 25th Dec                   Elharith                   How can I Help You           10:15 PM, 25th Dec                     binash                    I ordered 3 jackets and 1 poncho in buy 1 get 1 offer           10:15 PM, 25th Dec                     binash                    There was size problem in jackets so I just returned them and I kept the poncho           10:16 PM, 25th Dec                   Elharith                   Could you please share your order number so that I can assist you further?           10:16 PM, 25th Dec                     binash                    It's been 3 days and I didn't received any confirmation from your side nor refund msg     
       10:16 PM, 25th Dec                     binash                    Ok           10:17 PM, 25th Dec                     binash                    FP1219210004453           10:17 PM, 25th Dec                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:17 PM, 25th Dec                     binash                    Ok           10:18 PM, 25th Dec                   Elharith                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:19 PM, 25th Dec                     binash                    How long should I wait now           10:20 PM, 25th Dec                   Elharith                   Is there anything else may I assist you?           10:20 PM, 25th Dec                   Elharith                   
 Once The quality check is done we will refund you back           10:22 PM, 25th Dec                     binash                    There isn't any problem that I kept the Cape , right ??           10:23 PM, 25th Dec                     binash                    You will just refund the amount for those 3 jackets?           10:24 PM, 25th Dec                   Elharith                   We will refund you for the items that reached our house only           10:24 PM, 25th Dec                     binash                    Ok           10:25 PM, 25th Dec                   Elharith                   Is there anything else may I assist you?           10:25 PM, 25th Dec                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:27 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3665676