Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 16:29:26 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Re:   Ticket comment <div dir="ltr"></div>
<div dir="ltr" style="direction: ltr">Can you please share a copy of your policy?</div>
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<div>On 25 Dec 2021, at 6:53 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Faisal,</div>
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<div dir="ltr"><div dir="ltr"> Thank you for reaching out to us and giving us the opportunity to serve you.<div></div>
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<div><span style='font-family: arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400'>We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.</span></div>
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<span style="font-size: 12pt">Also, the order will be</span> automatically cancelled if not collected within 14 days and the amount will be reversed after 7-15 days.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3664579