Subject: Ticket Assigned - Conversation with mariah nauman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 16:26:17 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariah nauman mariah nauman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariah nauman Bot:  Hi Mariah Nauman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by ca
 rd - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509493724            08:11 PM, 30th Nov                   Elharith                   Hi Mariah,Thank you for contacting us. My name is Elharith,i will be happy to help you.           08:13 PM, 30th Nov           
         Elharith                   Hi, I'm not getting a response from you. Are we still connected?           08:15 PM, 30th Nov                   Elharith                   Are we still connected?           08:17 PM, 30th Nov                     mariah nauman                    hi           08:17 PM, 30th Nov                     mariah nauman                    i returned my things on thursday and had a refund of 210 sr           08:18 PM, 30th Nov                     mariah nauman                    but i still havent recieved my refund           08:18 PM, 30th Nov                     mariah nauman                    i paid through cash. it was COD           08:18 PM, 30th Nov                     mariah nauman                    my app credit is still empty           08:19 PM, 30th Nov                   Elharith                   Could you please share your order number so that I can assist you further?           08:19 PM, 30th Nov                     mariah nauman                
     ok           08:19 PM, 30th Nov                     mariah nauman                    6368512002           08:21 PM, 30th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:21 PM, 30th Nov                     mariah nauman                    sure           08:22 PM, 30th Nov                   Elharith                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:22 PM, 30th Nov                     mariah nauman                    its already been 4 working days since i handed over the things           08:23 PM, 30th Nov                   Elharith                   If the amount not refunded within 48 hours contact us again we will make sure to sort this           08:24 PM, 30th Nov         
           Elharith                   Is there anything else may I assist you?           08:24 PM, 30th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:25 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3503830