Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 17:02:30 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6367098093 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:36 PM, 24th Nov                   Elharith                   Hi ,Thank you for contacting us. My name is Elharith,i will be happy to help you.           08:36 PM, 24th Nov                     hi                    Hi there           08:37 PM, 24th Nov                     hi                    Actually i placed an order on 16 of this month without receiving the order the status shows item delivered           08:38 PM, 24th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:38 PM, 24th Nov                     hi                    K           08:38 PM, 24th Nov                   Elharith                   We would like to inform you that after checking the order details we can see that your order with ID 6367098093, has been successfully collected y you on  22/11/2021           08:39 PM, 24th Nov                     hi                    No thats what i am telling i havent collect any order may be it was given to somebody else by mistake           08:40 PM, 24th Nov                     hi                    Why would i contact you if i collect the order           08:40 PM, 24th Nov                   Elharith                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:41 PM, 24th Nov                   Elharith                   Is there anything else may I assist you?           08:42 PM, 24th Nov                     hi                    I raise this concern 2 day ago on this platform but still no response untill now           08:42 PM, 24th Nov                     hi                    I have to more order numbers kindly let me know the status           08:43 PM, 24th Nov                   Elharith                   We will make sure to sort this out ASAP           08:43 PM, 24th Nov                     hi                    6368854302           08:44 PM, 24th Nov                     hi                    6369450086           08:44 PM, 24th Nov                   Elharith                   Your order ID 6368854302  is now ready for collection.           08:45 PM, 24th Nov                   Elharith                   The order 6369450086 will take 3-5 days to e delivered           08:45 PM, 24th Nov                   Elharith                   Is there anything else may I assist you?           08:45 PM, 24th Nov                     hi                    6369450086 is not yet ready for collection           08:46 PM, 24th Nov                     hi                             08:47 PM, 24th Nov                     hi                    Check this one please 6367082639           08:48 PM, 24th Nov                   Elharith                   This order is for home Delivery           08:49 PM, 24th Nov                     hi                    No           08:49 PM, 24th Nov                     hi                    Its click and collect           08:49 PM, 24th Nov                   Elharith                   This order 6369450086 is for home Delivery           08:50 PM, 24th Nov                     hi                    My all orders are click and collect           08:50 PM, 24th Nov                   Elharith                   and this order 6367082639 is ready for collection           08:50 PM, 24th Nov                     hi                    Can u inform not to deliver it since its not for home delivery           08:51 PM, 24th Nov                     hi                    I will go to the shop and collect it from there           08:51 PM, 24th Nov                     hi                    I dnt know whats happening           08:51 PM, 24th Nov                   Elharith                   Please note that it is not possible to modify the order after it has been confirmed           08:52 PM, 24th Nov                     hi                    Yea but its click and collect where you guys gonna send it           08:52 PM, 24th Nov                     hi                    I live in ras al khair           08:52 PM, 24th Nov                     hi                    When i come jubail i will collect it from store           08:52 PM, 24th Nov                     hi                    U see i have already an issue with my first order           08:53 PM, 24th Nov                   Elharith                   You have this order 6368854302 and 6367082639 Placed as Click and collect           08:53 PM, 24th Nov                     hi                    It was delivered with collecting by me           08:53 PM, 24th Nov                     hi                    Without           08:54 PM, 24th Nov                   Elharith                   This order 6369450086  Placed for Home delivery y Maha br           08:54 PM, 24th Nov                     hi                    Can u request the shop manger who deal with this to contact me please           08:54 PM, 24th Nov                   Elharith                   Sir Since this order 6369450086 as i can see is cash on delivery order you can ask the courier to return it when he call you           08:56 PM, 24th Nov                     hi                    Please check this one 6369450080           08:56 PM, 24th Nov                   Elharith                   and you can go on with placing new click and collect order           08:56 PM, 24th Nov                   Elharith                   Please allow me a moment to check this for you.           08:56 PM, 24th Nov                     hi                    K           08:57 PM, 24th Nov                   Elharith                   We see that you have placed your order on Nov 23, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection           08:57 PM, 24th Nov                     hi                    The problem is i am not getting any messages before i used to get ot           08:58 PM, 24th Nov                   Elharith                   This order not delivered to store yet . When it will e delivered you will receive a message           08:59 PM, 24th Nov                   Elharith                   to ensure that           09:00 PM, 24th Nov                   Elharith                   Is there anything else may I assist you?           09:00 PM, 24th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:02 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3451460