Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 16:19:00 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6368524503 Bot:    Your order status is : Verifying payment    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966561012 Bot:  Please wait while we transfer you to an agent Customer:  
 0561012516 Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  I order oncce but my app shows two orders Customer:  IMAGE Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  It might be app processing issue Customer:  Kindly resolve Customer:  I dnt want same things twice Customer:  I order some stuff from cenrepoint but mmediately after order bcz  of some wrong stuff. Then i again order today when i checkout n pay, the amount was 266.30 but after enyering card details amout shown as 389. Gor confirmation i go back and repeat process  then amouynt was increase 400 how its possible? Customer:  Kindly reaolve my issue at the earliest Customer:  Are u there? Agent:  We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction
  means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. Agent:  is there anything more I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  Ok u mean the amount was not deducted from my card. And i have to order again Customer:  Right??? Bot:  Rate our Customer Service Agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Agent:  yes Customer:  Should I have to order again? Customer:  Bcz same items are still available in my cart Agent:  please do Agent:  new order id better Agent:  is Customer:  Ok thank you so much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were 
 you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6368990807 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:01 PM, 24th Nov                     sara                    I received this msg just 10 min ago that your order is undelive
 red due to no customer response           08:02 PM, 24th Nov                     sara                    Nobody contact me           08:02 PM, 24th Nov                     sara                    How can i response           08:02 PM, 24th Nov                     sara                    Hi, we missed you! We were unable to deliver your order 6368990807 on 2021-11-24 18:31:31, reason: Customer no response. We'll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?rM5hGr8YbrdzImHC4J1nruivc//LxzzlJ0XnFGE3+Us=#/ Stay Happy!           08:03 PM, 24th Nov                     sara                    No one contact me regarding the shipment i waiting since morning bcz i saw at order status that shipment is out for delivery           08:04 PM, 24th Nov                     sara                    My cellphone is on. I dnt receive any call or sms           08:04 PM, 24th Nov                     sara                    Are u there?           08:04 PM, 2
 4th Nov                     sara                    Hello is anyone therw to resolve my issue???           08:08 PM, 24th Nov                   Elharith                   Hi Sara,Thank you for contacting us. My name is Elharith,i will be happy to help you.           08:14 PM, 24th Nov                   Elharith                   We request you to please confirm if this is your correct contact number 06368990807           08:14 PM, 24th Nov                   Elharith                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           08:17 PM, 24th Nov                   Elharith                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           08:17 PM, 24th Nov                   Elharith                   Is there anything else may I assist you?           08:17 PM, 24th Nov        
            Elharith                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:18 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3451076