Subject: Ticket Assigned - Conversation with tuan sihan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 12:40:08 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tuan sihan tuan sihan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,im tuan sihan Bot:  Please enter your name Customer:  tuan sihan Bot:  Hi Tuan Sihan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966533035421 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Tuan ,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Customer:  Hi Mr. Mazin, I returned an item I ordered online and am yet to receive a refund. It's been over 2 weeks now. Could you help me out? Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi Tuan ,I'm not getting a response from you. Are we still connected? Customer:  I'm sorry, my internet had issues Customer:  Please give me 1 moment Customer:  Order number 6358605158 Customer:  This is the order number Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Alright Agent:  We would like to inform you that we have processed the refund  on (10/14/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Agent:  We request you please to check your bank to confirm the transaction Customer:  So could I get an ETA? Customer:  Thank you so much Customer:  Would I be updated on the status? Agent:  We request you please to check your bank and please contact us again if the amount not reflect in to your account Customer:  The amount has not yet been updated. That is the reason I'm contacting you now Agent:  If  the amount does not reflect back within 7- 14 working days, please provide us with the bank statement from (10/14/21 to 02/11/2021 As a PDF file so that we assist you with this accordingly. Customer:  Alright. I shall wait until 11 to do so Customer:  Thank you so much Mr. Mazin Customer:  Have a great day! Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi! I'm Tuan Sihan and I would like to enquire about my refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi, I'm Tuan Sihan Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  tuan sihan Bot:  Hi Tuan Sihan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hello Tuan I'm Rashed. How can I assist you today ? Customer:  Hi Rashed, I'd like to know about my refund status Customer:  I made a purchase over a month ago and returned it Agent:  Could you please share your order number so that I can assist you further? Customer:  And when I contacted the last time, I was told by Mr. Mazin to wait until 11th but I am yet to receive an update on that. I'd like to know when I'll get the refund Customer:  Order number 6358605158 Agent:  Please give me a moments to check this  Customer:  Alright Agent:  please provide us with the bank statement from (10/14/21 to 02/11/2021 As a PDF file so that we assist you with this accordingly. Customer:  I'm currently on my way for Umrah and don't have the file. Is there any other way I can get this done? Agent:  I'm sorry sir but we need the bank statement so we can work on in the issue Customer:  I currently don't have it, I can try to get it by Monday. Would that be alright? Agent:  If you can't send it right now you can contact us whenever you want we are here 24/7 Customer:  And could you inform me what the next steps would be after I send you the statement? Agent:  We are going to raise it to the concerned team so they can work on fixing this issue as soon as possible and get your refund back Agent:  Is there anything else I can help you with ? Customer:  No, that's it. I shall get back to you with the statement. Thank you Agent:  Thanks for contacting us. We look forward to serve you again. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  tuan sihan Bot:  Hi Tuan Sihan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I've been waiting for a while now Customer:  /startOver Agent:  Hi Tuan ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  tuan sihan Bot:  Hi Tuan Sihan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:11 AM, 16th Nov                   Haneen                   Hello , my name is Haneen, how may I help you?           11:12 AM, 16th Nov                     tuan sihan                    Hi Haneen, I returned an item purchased from centerpoint and am waiting for my refund           11:13 AM, 16th Nov                     tuan sihan                    It's been over a month now           11:13 AM, 16th Nov                     tuan sihan                    And I receive           11:13 AM, 16th Nov                     tuan sihan                    I haven't* received any updates           11:13 AM, 16th Nov                   Haneen                   Please provide me with your order number           11:14 AM, 16th Nov                     tuan sihan                    6358605158           11:15 AM, 16th Nov                   Haneen                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:15 AM, 16th Nov                   Haneen                   We would like to inform you that we have processed the refund of the amount ( SAR44.00  ) on (  10/14/21  ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:17 AM, 16th Nov                     tuan sihan                    It's been over a month now           11:17 AM, 16th Nov                     tuan sihan                    And I am yet to receive the amount           11:17 AM, 16th Nov                   Haneen                   Please allow me a moment to check this for you.           11:17 AM, 16th Nov                   Haneen                   Please contact the bank and provide us with the account statement from 10/14/21 until today's date so that we can assist you           11:19 AM, 16th Nov                   Haneen                   Do you have another query?           11:19 AM, 16th Nov                     tuan sihan                    Bank statement?           11:19 AM, 16th Nov                   Haneen                   Yes           11:20 AM, 16th Nov                     tuan sihan                    I am able to get my bank statement but that's sensitive information           11:20 AM, 16th Nov                     tuan sihan                    Is there a way we could do it without me sharing bank info?           11:20 AM, 16th Nov                   Haneen                   We need the bank statement in order to investigate more and check the issue           11:20 AM, 16th Nov                     tuan sihan                    Would the issue be solved today if I shared the bank statement?           11:21 AM, 16th Nov                   Haneen                   once you share the bank statement we will forward your issue to the concerned team and they will work on the issue and contact you asap           11:22 AM, 16th Nov                     tuan sihan                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/8b96845db91625d063ad53485c411f4f985f08ab/fc93a708f979167f7e74e487a29c929ec5b2efbd/165dced8c23e2f86c32f2d764677d11f1eec7256           11:22 AM, 16th Nov                     tuan sihan                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/8b96845db91625d063ad53485c411f4f985f08ab/fc93a708f979167f7e74e487a29c929ec5b2efbd/1c142151a9ffecac9d34e6860ec420bca028305f           11:23 AM, 16th Nov                     tuan sihan                    Here's my bank statement for this month and last           11:23 AM, 16th Nov                     tuan sihan                    I hope this issue is resolved asap           11:23 AM, 16th Nov                     tuan sihan                    I've been waiting for over a month and am sharing private information about my bank           11:23 AM, 16th Nov                   Haneen                   thank you for your cooperation           11:23 AM, 16th Nov                   Haneen                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:24 AM, 16th Nov                   Haneen                   Do you have another query?           11:24 AM, 16th Nov                     tuan sihan                    When would the issue be solved?           11:24 AM, 16th Nov                   Haneen                   The concerned team will work on the issue and contact you asap           11:25 AM, 16th Nov                     tuan sihan                    When would that be?           11:25 AM, 16th Nov                     tuan sihan                    I'd like to have an ETA           11:25 AM, 16th Nov                   Haneen                   I can't provide you with a specific date           11:25 AM, 16th Nov                   Haneen                   Do you have another query?           11:26 AM, 16th Nov                     tuan sihan                    I just want the refund           11:26 AM, 16th Nov                     tuan sihan                    Would I be contacted via email?           11:26 AM, 16th Nov                     tuan sihan                    I'd like to be contacted via mobile or email regarding the issue           11:26 AM, 16th Nov                   Haneen                   yes we will contact you on [email-masked]           11:27 AM, 16th Nov                     tuan sihan                    Alright then           11:28 AM, 16th Nov                     tuan sihan                    I hope the issue gets resolved now           11:28 AM, 16th Nov                     tuan sihan                    I've been waiting for too long now           11:28 AM, 16th Nov                   Haneen                   We request you to please allow us some time so we can work on this and do the needful.           11:29 AM, 16th Nov                   Haneen                   We appreciate your patience.           11:29 AM, 16th Nov                   Haneen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:30 AM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3376862