Subject: Ticket Assigned - Conversation with rola sammour
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 19:12:40 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rola sammour rola sammour                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rola sammour Bot:  Hi Rola Sammour ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6365806442 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533324499            11:02 PM, 14th Nov     
                 rola sammour                    Ok           11:02 PM, 14th Nov                   Elharith                   Hi Rola,Thank you for contacting us. My name is Elharith,i will be happy to help you.           11:04 PM, 14th Nov                   Elharith                   Hi, I'm not getting a response from you. Are we still connected?           11:07 PM, 14th Nov                     rola sammour                    Yes           11:09 PM, 14th Nov                     rola sammour                    I was waiting for u to talk to me ?           11:09 PM, 14th Nov                     rola sammour                    Anw i have an order           11:09 PM, 14th Nov                     rola sammour                    Number           11:09 PM, 14th Nov                     rola sammour                    6365806442           11:09 PM, 14th Nov                     rola sammour                    The delivery guy came yesterdat at 11 pm           11:09 PM, 14th Nov              
      Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:09 PM, 14th Nov                     rola sammour                    I was sleeping           11:09 PM, 14th Nov                     rola sammour                    Can u check where is my order now           11:10 PM, 14th Nov                   Elharith                   We request you to please confirm if this is your correct contact number 0533324499           11:10 PM, 14th Nov                     rola sammour                    Yes           11:10 PM, 14th Nov                   Elharith                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           11:10 PM, 14th Nov                   Elharith                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 differen
 t days.           11:10 PM, 14th Nov                     rola sammour                    Ok great           11:11 PM, 14th Nov                     rola sammour                    Because i talked to him now           11:11 PM, 14th Nov                   Elharith                   Is there anything else may I assist you?           11:11 PM, 14th Nov                     rola sammour                    He tols me fhat the order is not with him           11:11 PM, 14th Nov                     rola sammour                    So shall i wait for another one to contact me?           11:11 PM, 14th Nov                   Elharith                   The will arrange the delivery again ASAP           11:11 PM, 14th Nov                     rola sammour                    Thank you           11:11 PM, 14th Nov                     rola sammour                    Have a nice eve           11:12 PM, 14th Nov                   Elharith                   It was a pleasure to assist you. Thank you for 
 shopping with us.  Have a wonderful day.           11:12 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3368214