Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 15:11:44 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509277311            07:03 PM, 14th Nov                   Elharith                   Hi ,Thank you for contacting us. My name is Elharith,i will be happy to help you.           07:03 PM, 14th Nov                     hi                    Yes           07:03 PM, 14th Nov                     hi                    I want to know           07:03 PM, 14th Nov                     hi                    About missing items           07:04 PM, 14th Nov                   Elharith                   Could you please share your order number so that I can assist you further?           07:04 PM, 14th Nov                     hi                    Yes           07:05 PM, 14th Nov                     hi                    6365803613           07:05 PM, 14th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:05 PM, 14th Nov                     hi                    The scarf was missing           07:06 PM, 14th Nov                   Elharith                   After checking your order, we found out that your order has been delivered completely           07:06 PM, 14th Nov                     hi                    Yes           07:07 PM, 14th Nov                     hi                    But the scarf was missing in it           07:07 PM, 14th Nov                   Elharith                   Then you can return the item and we will refund you           07:08 PM, 14th Nov                   Elharith                   You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Brand) store in the KSA.           07:08 PM, 14th Nov                     hi                    I should order again           07:08 PM, 14th Nov                     hi                    But cant i exchange           07:08 PM, 14th Nov                   Elharith                   There is exchange option available now           07:09 PM, 14th Nov                     hi                    Ok           07:09 PM, 14th Nov                     hi                    So nearest store           07:09 PM, 14th Nov                   Elharith                   Yes you can return it to the nearest store           07:10 PM, 14th Nov                   Elharith                   Is there anything else may I assist you?           07:10 PM, 14th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:11 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3366586