Subject: Ticket Assigned - Conversation with shehab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 10:46:50 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shehab shehab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966543244620 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Thank you for contacting us. How may I help you? Customer:  I have received my order one item is not complete Agent:  Could you please share your order number so that I can assist you further? Customer:  6345820913 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  IMAGE Customer:  The pejam without the pant Agent:  Did you get your order ? Customer:  Yes Agent:  When was that ? Customer:  Received now Customer:  IMAGE Agent:  Can you please provide me with the missing items name ? Customer:  IMAGE Customer:  One piece only without the pant Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  You are welcome Agent:  Please allow me a moment to check this for you. Customer:  No problem Customer:  Take your time Agent:  We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels: Agent:  ·You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy. Agent:  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Agent:  Is there anything else may I assist you? Customer:  OK Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good morning Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  6346280791 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6346280791 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6349813167 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  00966543244620 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6349813167 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6350108188 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have received the order with missing item Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Missing item Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Customer service Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6350108188 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi ,  Thank you for contacting us. My name is Fatima, how can i help you ? Customer:  Hi Customer:  I have received the order with missing item Agent:  Please allow me a moment to check this for you. Customer:  6350108188 Customer:  IMAGE Customer:  I received one piece Agent:  Please allow me a moment to check this for you. Customer:  Ok Agent:  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. Agent:  You can return the products within 14 days through one of the following options: 1- You can book your return online by logging in to your account and going to order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and selecting the products you want to return. 2- You can visit the nearest branch of (Centerpoint) and return the product to the branch. 3- You can provide us with the full name of the products and the order number in order to create a return request from us. Agent:  Is there anything else may I assist you? Customer:  Do return  request please Customer:  And also other one Agent:  sure. Customer:  IMAGE Customer:  In the same order Agent:  Please allow me a moment to check this for you. Customer:  OK Agent:  We would like to inform you that a return request has been created for order  (6350108188) on Agent:  16/09/21 AD, and the request will be received by  transport partner within 4 to 5 working days. Agent:  You can also track the return request via the LMG website (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number) through the tracking number (RP0916210002251). Agent:  Is there anything else may I assist you? Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to return some items Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shehab , Thank you for contacting us. My name is Fatima, how can i help you ? Customer:  6350108188 Customer:  I want to return some items Customer:  IMAGE Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  OK Agent:  Please provide us with the full names of the products as mentioned on the website to create a return request for you. Customer:  IMAGE Agent:  you want to return the item( Denim Collared Tunic with Long Sleeves and Waist Tie-Up)? Customer:  Yes Agent:  Please allow me a moment to check this for you. Customer:  OK Agent:  We would like to inform you that a return request has been created for order (6350116688) on 09/17/21 AD and the request will be received by the transport partner within 4 to 5 working days. You can also track your return request via the LMG website (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number) with the tracking number (RP0919210002847). Agent:  on 09/19/21 AD * Agent:  Is there anything else may I assist you? Customer:  Yes please Customer:  Another order Customer:  I want to return some items Customer:  6351838191 Customer:  IMAGE Agent:  Please provide us with the full names of the products as mentioned on the website to create a return request for you. Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Agent:  Please allow me a moment to check this for you. Customer:  OK Agent:  We would like to inform you that a return request has been created for order (6351838191) on 09/19/21 AD and the request will be received by the transport partner within 4 to 5 working days. Agent:  You can also track your return request via the LMG website (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number) with the tracking number (RP0919210002883). Agent:  Is there anything else may I assist you? Customer:  Three items I am a right Agent:  on tow items (Cut and Sew Longline Top with Long Sleeves and Collar) (Closet Leopard Print Button Through Shirt) Agent:  Is there anything else may I assist you? Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have not received the refund amount Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  OK Customer:  Ok Customer:  6353675732 Agent:  Hi Shehab, Thank you for contacting us. How may I help you? Customer:  I didn't receive the refund amount in my credit Customer:  6353675732 Customer:  86 Sr Agent:  just wait few seconds while we check the details of your order Customer:  OK Agent:  We would like to inform you that we have processed the refund of amount (SAR89.00) on (9/27/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  OK Agent:  Hi Shehab, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  I didn't receive the refund amount of the returned item Agent:  Could you please share your order number so that I can assist you further? Customer:  OK Customer:  6353675732 Customer:  86 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  With reference to order No: 6353675732 We would like to inform you that we have processed the refund of amount (SAR89.00) on (9/27/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Customer:  Ok Customer:  OK Agent:  Is there anything else I can help you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:38 PM, 14th Nov                   Elharith                   Hi Sheha,Thank you for contacting us. My name is Elharith,i will be happy to help you.           02:40 PM, 14th Nov                     shehab                    I want to return one item           02:41 PM, 14th Nov                     shehab                    6362586153           02:41 PM, 14th Nov                   Elharith                   You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Brand) store in the KSA.           02:41 PM, 14th Nov                     shehab                    I can't           02:42 PM, 14th Nov                     shehab                    It doesn't give me the returned option           02:42 PM, 14th Nov                   Elharith                   Could you please share your order number so that I can assist you further?           02:42 PM, 14th Nov                     shehab                    6362586153           02:43 PM, 14th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:43 PM, 14th Nov                     shehab                    Bodysuit by 43           02:44 PM, 14th Nov                   Elharith                   Return request has been created for the item           02:45 PM, 14th Nov                   Elharith                   Is there anything else may I assist you?           02:45 PM, 14th Nov                     shehab                    Thanks           02:45 PM, 14th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3364616