Subject: Ticket Assigned - Conversation with dilshad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 17:31:18 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dilshad dilshad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dilshad Bot:  Hi Dilshad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card is
 suer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553331928            09:24 PM, 13th Nov                     dilshad                    Ok           09:24 PM, 13th Nov                   Elharith                   Hi Dilshad,Thank you for contacting us. My name is Elharith,i will be happy to help you.           09:25 PM, 13th Nov                     dilshad                    Refund is not credited y
 et           09:26 PM, 13th Nov                     dilshad                    6363856456           09:26 PM, 13th Nov                     dilshad                    Its been more than 7 days now           09:26 PM, 13th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:26 PM, 13th Nov                     dilshad                    Ok           09:27 PM, 13th Nov                   Elharith                   Regarding the order: 6363856456  Please note that the refund has been processed successfully from our side on (06/11/2021) for the amount (SAR 179), however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.  Please check the bank statement once the mentioned period is over to make sure
  that the refund has been credited.           09:28 PM, 13th Nov                     dilshad                    Ok           09:28 PM, 13th Nov                     dilshad                    I have one more order           09:29 PM, 13th Nov                   Elharith                   Is there anything else may I assist you?           09:29 PM, 13th Nov                     dilshad                    Can you check the status?           09:29 PM, 13th Nov                   Elharith                   Could you please share your order number so that I can assist you further?           09:29 PM, 13th Nov                     dilshad                    6364747424           09:29 PM, 13th Nov                   Elharith                   Regarding the order: 6364747424 Please note that the refund has been processed successfully from our side on (10/11/2021) for the amount (SAR 131), however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team ha
 s already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.           09:29 PM, 13th Nov                     dilshad                    Ok           09:30 PM, 13th Nov                     dilshad                    Thank you           09:30 PM, 13th Nov                   Elharith                   Is there anything else may I assist you?           09:30 PM, 13th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:30 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3361328