Subject: Ticket Assigned - Conversation with afaq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 16:21:38 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afaq afaq                    Bot:  Hi again! Bot:  Please enter your name Customer:  afaq Bot:  Hi Afaq ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6366260785 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:04 PM, 13th Nov                     afaq                    Ok           08:04 PM, 13th Nov                     afaq                    Hello           08:06 PM, 13th Nov              
        afaq                    /startOver           08:07 PM, 13th Nov                   Elharith                   Hi ,Thank you for contacting us. My name is Elharith,i will be happy to help you.           08:07 PM, 13th Nov                     afaq                    Hi           08:08 PM, 13th Nov                     afaq                    I need to cancel my order.           08:08 PM, 13th Nov                     afaq                    I want to order another color but by mistake i did another one           08:09 PM, 13th Nov                     afaq                    Can you please help me out           08:09 PM, 13th Nov                     afaq                    6366260785           08:09 PM, 13th Nov                     afaq                    This is the order number           08:09 PM, 13th Nov                     afaq                    Hello           08:10 PM, 13th Nov                   Elharith                   Thank you for sharing the order details. Please allo
 w me a moment to check this for you.           08:10 PM, 13th Nov                     afaq                    Ok           08:10 PM, 13th Nov                   Elharith                   The order has been cancelled as per your request           08:11 PM, 13th Nov                     afaq                    Thanks           08:11 PM, 13th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:11 PM, 13th Nov                     afaq                    When i will be payed back for it           08:12 PM, 13th Nov                     afaq                    6366260183 cancel this as well           08:13 PM, 13th Nov                     afaq                    Hello           08:13 PM, 13th Nov                     afaq                    /startOver           08:14 PM, 13th Nov                   Elharith                   We'd like to confirm you that order has not been placed successfully as 
 the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           08:15 PM, 13th Nov                   Elharith                   Is there anything else may I assist you?           08:15 PM, 13th Nov                     afaq                    Yes           08:17 PM, 13th Nov                     afaq                    6366260785 for this order cancellation. When i will be payed back.           08:18 PM, 13th Nov                   Elharith                   We would like to inform you that we have processed the refund of amount on (13/11/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08
 :18 PM, 13th Nov                     afaq                    If in case didn't receive then what i will do.           08:19 PM, 13th Nov                   Elharith                   contact us again in that case           08:20 PM, 13th Nov                     afaq                    Thanks           08:21 PM, 13th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:21 PM, 13th Nov                     afaq                    Same to you ?           08:21 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3360885