Subject: Ticket Assigned - Conversation with ola
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 15:44:29 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ola ola                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ola Bot:  Hi Ola ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an
  additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560487780            07:34 PM, 13th Nov                   Elharith                   Hi Ola,Thank you for contacting us. My name is Elharith,i will be happy to help you.           07:35 PM, 13th Nov                     ola                    Ok           07:35 PM, 13th Nov                     ola                    Ok           07:37 PM, 13th Nov                   Elharit
 h                   How can i help you Please           07:38 PM, 13th Nov                     ola                    My refund for order no 6359779960 part of it was not refubded           07:38 PM, 13th Nov                     ola                    From 3 weeks 23 /10/2021           07:39 PM, 13th Nov                   Elharith                   due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           07:40 PM, 13th Nov                   Elharith                   from the mentioned date           07:41 PM, 13th Nov                     ola                    So when can it be expected           07:41 PM, 13th Nov                   Elharith                   After 28 days from the date 23/10/2021.           07:42 PM, 13th Nov                     ola                    Thx           
 07:43 PM, 13th Nov                     ola                    Ok           07:43 PM, 13th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:43 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3360638