Subject: Ticket Assigned - Conversation with shazia parveen
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 13:41:00 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shazia parveen shazia parveen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shazia parveen Bot:  Hi Shazia Parveen ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid b
 y card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504522069            05:31 PM, 13th Nov                   Elharith                   Hi Shazia,Thank you for contacting us. My name is Elharith,i will be happy to help you.           05:32 PM, 13th Nov          
            shazia parveen                    hello           05:33 PM, 13th Nov                     shazia parveen                    i have 2 shukran cards, would like to merge           05:33 PM, 13th Nov                     shazia parveen                    one is in the app           05:33 PM, 13th Nov                     shazia parveen                    and another i have a card           05:33 PM, 13th Nov                   Elharith                   We would like to inform you that you can not merge them           05:33 PM, 13th Nov                   Elharith                   only one card should e connected to the account           05:34 PM, 13th Nov                     shazia parveen                    oh           05:34 PM, 13th Nov                     shazia parveen                    so what about the other that i have, should i discard it?           05:34 PM, 13th Nov                     shazia parveen                    but it has points           05:34 PM, 13th Nov 
                     shazia parveen                    i would like to redeem           05:34 PM, 13th Nov                     shazia parveen                    how can i?           05:34 PM, 13th Nov                   Elharith                   Is it Shukran gift card or shukran card?           05:35 PM, 13th Nov                     shazia parveen                    shukran card           05:35 PM, 13th Nov                     shazia parveen                    1700000269950352           05:35 PM, 13th Nov                     shazia parveen                    can you tell me how many SAR can be redeemed?           05:36 PM, 13th Nov                     shazia parveen                    so i could see if its useful or i should discard it?           05:36 PM, 13th Nov                   Elharith                   https://www.shukran.com/sa/en/calculator           05:37 PM, 13th Nov                   Elharith                   you can use the above link to know much you can redeem       
     05:37 PM, 13th Nov                     shazia parveen                    okay thnx           05:37 PM, 13th Nov                   Elharith                   Is there anything else may I assist you?           05:37 PM, 13th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3359899