Subject: Ticket Assigned - Conversation with hallo
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 10 Nov 2021 18:27:16 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hallo hallo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hallo Bot:  Hi Hallo ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an add
 itional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561808932            10:08 PM, 10th Nov                   Elharith                   Hi ,Thank you for contacting us. My name is Elharith,i will be happy to help you.           10:10 PM, 10th Nov                     hallo                    Hallo 
           10:12 PM, 10th Nov                   Elharith                   How may i help you ?           10:14 PM, 10th Nov                     hallo                    I have requested return product via application. There is two items are included. Now i need change that return request.. i want keep one item for return           10:14 PM, 10th Nov                     hallo                    How can i do that           10:14 PM, 10th Nov                     hallo                    Hallo.. are you there?           10:15 PM, 10th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:16 PM, 10th Nov                     hallo                    Ok sure           10:16 PM, 10th Nov                   Elharith                   Could you please share your order number so that I can assist you further?           10:16 PM, 10th Nov                     hallo                    Yea.. wait a sec 
           10:16 PM, 10th Nov                     hallo                    1001564595           10:17 PM, 10th Nov                     hallo                    Is this as you requested rgt?           10:18 PM, 10th Nov                   Elharith                   . Please allow me a moment to check this for you.           10:19 PM, 10th Nov                     hallo                    Hello sir           10:19 PM, 10th Nov                   Elharith                   Which item you want to keep           10:20 PM, 10th Nov                     hallo                    Kappa sandal           10:20 PM, 10th Nov                     hallo                    Which is size as 38           10:20 PM, 10th Nov                     hallo                    I need to return 39 size shoe           10:20 PM, 10th Nov                   Elharith                   You mean this item Kappa Textured Floaters with Hook and Loop Closure           10:21 PM, 10th Nov                   Elharith              
      Please note that there is no exchange online           10:21 PM, 10th Nov                   Elharith                   only return           10:21 PM, 10th Nov                     hallo                    Yes.. exactly           10:21 PM, 10th Nov                     hallo                    At store exchange is not possible?           10:22 PM, 10th Nov                   Elharith                   If the same item available at store you can exchange it           10:22 PM, 10th Nov                     hallo                    Yeah.. thats the plan now           10:23 PM, 10th Nov                   Elharith                   So now which item you want to cancel from the return request           10:23 PM, 10th Nov                     hallo                    But now kangaroo shoe need to return bcoz that size was 39 which over size           10:24 PM, 10th Nov                     hallo                    Kangaroo shoes           10:24 PM, 10th Nov                   Elharith      
              I cancelled your return request you can choose now which item you want to return           10:25 PM, 10th Nov                     hallo                    Keep kangaroo shoes for return and cancel that kappa sandal from return request           10:25 PM, 10th Nov                     hallo                    Ok thats fine           10:25 PM, 10th Nov                   Elharith                   Is there anything else may I assist you?           10:26 PM, 10th Nov                     hallo                    ??           10:26 PM, 10th Nov                     hallo                    Thank u soo much?           10:26 PM, 10th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:26 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3346564