Subject: Ticket Assigned - Conversation with urfa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Nov 2021 15:31:45 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with urfa urfa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  urfa Bot:  Hi Urfa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0502808459            07:20 PM, 09th Nov                   Elharith                   Hi Urfa,Thank you for contacting us. My name is Elharith,i will be happy to help you.           07:20 PM, 09th Nov                     urfa                    Hello, my click and collect order is still under process from 5th nov           07:21 PM, 09th Nov                     urfa                    How long will it take to collect it?           07:21 PM, 09th Nov                     urfa                    ?           07:22 PM, 09th Nov                   Elharith                   Could you please share your order number so that I can assist you further?           07:22 PM, 09th Nov                     urfa                    6364080609           07:24 PM, 09th Nov                   Elharith                   دقيقة من فضلك ليتم التحقق إبقى معنا           07:25 PM, 09th Nov                     urfa                    Ok           07:27 PM, 09th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:27 PM, 09th Nov                   Elharith                   We see that you have placed your order on Nov 5, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 7 working days. You’ll receive an SMS and an email when your order is ready for collection           07:28 PM, 09th Nov                   Elharith                   Is there anything else may I assist you?           07:28 PM, 09th Nov                     urfa                    Ok           07:29 PM, 09th Nov                     urfa                    Thanks           07:29 PM, 09th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3339850