Subject: Ticket Assigned - Conversation with moin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Nov 2021 20:18:29 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moin moin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moin Bot:  Hi Moin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may tak
 e an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507651071            12:09 AM, 08th Nov                   Elharith                   Hi Moin,Good evening Thank you for contacting us. My name is Elharith,i will be happy to help you.           12:09 AM, 08th Nov                     moin                    Salam           12:10 AM, 08th Nov                     moin                    I need to know status of my refu
 nd           12:10 AM, 08th Nov                   Elharith                   Could you please share your order number so that I can assist you further?           12:11 AM, 08th Nov                     moin                             12:11 AM, 08th Nov                     moin                    Delivery boy picked the returned item yesterday           12:12 AM, 08th Nov                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:13 AM, 08th Nov                   Elharith                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:14 AM, 08th Nov                     moin                    Can you please confirm if the product reached your warehouse           12:15 AM, 08th Nov                   Elharith
                    Is there anything else may I assist you?           12:15 AM, 08th Nov                     moin                    I haven't received any acknowledgement           12:15 AM, 08th Nov                   Elharith                   Yes . The items reached the warehouse           12:16 AM, 08th Nov                   Elharith                   Is there anything else may I assist you?           12:17 AM, 08th Nov                     moin                    Thanks           12:17 AM, 08th Nov                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:18 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3330554