Subject: Ticket Assigned - Conversation with amna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Nov 2021 13:06:45 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna amna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6361835456 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599877871 Bot:  Please wait while we transfer you to an agent Agent:  Hi Amna ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Customer:  Hello Mr.Modhi Customer:  I recieved mt Customer:  Shipment but its not compelete Customer:  And the packaging was a disaster Customer:  How do you send shirts without a wrap and that too in very bad conditions Customer:  ??? Agent:  هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه  Agent:  Could you please share your order number so that I can assist you further? Customer:  6361835456 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  IMAGE Customer:  This how i got my delivery Agent:  one moment please Customer:  Ok Customer:  ? Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  Your order has been shipped on two shipments and the other shipment is still in the process Agent:  Is there anything else I can assist you with today? Customer:  Wt about the packaging Customer:  Its like someone just three shirts open in the box and it doesnt even look new Customer:  Threw* Agent:  Please allow me a moment Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  And what about the returning policy i didnt even have the bill thtis is the worst experience ever that i ordered something online Customer:  Are you there brother Agent:  yes, please allow me a moment to check this for you. Agent:  Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.  We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on ksa best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. ​ Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases. Agent:  You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return. 2- You can visit the nearest branch (Centrepoint) and return the product to the branch. 3- You can provide us with the full product name and order number in order to create a return request from us. Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Customer:  Now what is this Customer:  Brother its also broken Customer:  Whats wring with my shipment Customer:  How do i return all my items im so mad Customer:  I want to speak to an agent on call Customer:  Can you call me now Agent:  You can contact our customer support team on (8001111027) to book a return and to be notified of the refund amount based on our return policy. Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  amna d Bot:  Hi Amna D ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  Hello good day brother Customer:  I returned items from my order and i still didnt get the full refund i got few amount in 3msgs but that not even total amount Customer:  I dont knw how you are actually refunding i cant calculate it properly Agent:  please note that the refund might take 7-14workdays to show on your account Customer:  Order num is 6361958237  and  order number 6361835456 Customer:  I knw it takes 7 to 14days but my question is why the amount is not refunded once why im getting msgs one by one Customer:  I want to know my total amount that shud be refunded Customer:  So i can check myself too the total Customer:  IMAGE Customer:  Like here total for few refund items is 201.6 and i got refunded as 88.97 Agent:  please not that you use a MOVE10 voucher Agent:  is there anything more I can assist you with? Customer:  I used move 10 on total Customer:  I returned few items from each order Customer:  May i knw the total Customer:  Refundung amount from my order Customer:  Refunding* Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  193.5 for 6361958237 /  88.96+137.23 for 6361835456 Agent:  is there anything more I can assist you with? Customer:  How is that even possible??? Customer:  I returned 14shirts Customer:  My total refund price should be 600+ Customer:  14shirts+kids bowling toy+baby cups+luffah bodywash Customer:  Which makes more then 600Sr+ Agent:  please note the amount SAR 434.42 has been refunded and it might take 7-14workdays Agent:  is there anything more I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:50 PM, 04th Nov                     amna                    Hello           04:52 PM, 04th Nov                   Modhi                   Hi Amna ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           04:53 PM, 04th Nov                     amna                    Order num is 6361958237 and order number 6361835456           04:53 PM, 04th Nov                     amna                    I refunded 13 or 14shirts and exfloting gloves and bowling toy set           04:54 PM, 04th Nov                     amna                    I got few items refund and still almost 250sr is pending           04:54 PM, 04th Nov                     amna                    I want to know why i didnt get full refund back           04:55 PM, 04th Nov                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:55 PM, 04th Nov                     amna                    Ok           04:55 PM, 04th Nov                   Modhi                   We would like to inform you order (6361958237) has been returned (SAR 94.50) to the bank on (26/10/21) and (SAR 193.50) it on (02/11/21) will may take 7 to 14 business days to appear in your account, and if the amount does not appear in your account within the specified time, please contact us again in order to be fully taken.           05:00 PM, 04th Nov                   Modhi                   Is there anything else I can assist you with today?           05:00 PM, 04th Nov                     amna                    I got this amount           05:01 PM, 04th Nov                     amna                    But 245-250 sr is missing           05:01 PM, 04th Nov                     amna                    How are you actually calculating the amount           05:02 PM, 04th Nov                   Modhi                   please not that you use a MOVE10 voucher           05:02 PM, 04th Nov                     amna                    Total amount is 600+ which should be refunded           05:02 PM, 04th Nov                   Modhi                   Please allow me a moment to check this for you.           05:03 PM, 04th Nov                     amna                    I knw after deducting 10% only im telling you the total           05:03 PM, 04th Nov                     amna                    Ok waiting           05:03 PM, 04th Nov                   Modhi                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:05 PM, 04th Nov                   Modhi                   Is there anything else I can assist you with today?           05:05 PM, 04th Nov                     amna                    Thankyou           05:06 PM, 04th Nov                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           05:06 PM, 04th Nov                     amna                    Have a  good day           05:06 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3315749