Subject: Ticket Assigned - Conversation with vasim shaikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Oct 2021 19:09:31 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vasim shaikh vasim shaikh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vasim shaikh Bot:  Hi Vasim Shaikh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0595401677            10:58 PM, 31st Oct                   Elharith                   Hi ,Good evening Thank you for contacting us. My name is Elharith,i will be happy to help you.           10:59 PM, 31st Oct                     vasim shaikh                    Want to return the order           10:59 PM, 31st Oct                   Elharith                   Could you please share your order number so that I can assist you further?           11:01 PM, 31st Oct                     vasim shaikh                    6361656509           11:02 PM, 31st Oct                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:02 PM, 31st Oct                   Elharith                   You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Brand) store in the KSA.           11:02 PM, 31st Oct                   Elharith                   Is there anything else may I assist you?           11:03 PM, 31st Oct                     vasim shaikh                    I have already requested for return order           11:03 PM, 31st Oct                     vasim shaikh                    But they r not picking my order           11:04 PM, 31st Oct                   Elharith                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection.           11:04 PM, 31st Oct                   Elharith                   Is there anything else may I assist you?           11:06 PM, 31st Oct                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:08 PM, 31st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3296474