Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 12:54:35 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation naina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naina Bot:  Hi Naina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9508823682 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558004973            04:47 PM, 25th Oct                   mayar                   Hi Naina,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:48 PM, 25th Oct                     naina                    please update status of order 9508823682           04:50 PM, 25th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           04:50 PM, 25th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:50 PM, 25th Oct                   mayar                   Is there anything else i can help you with           04:51 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3267894