Subject: esclation format
From: Elharith Elsiddig <[email-masked]>
To: "Mariam Al . Kharjy" <[email-masked]>
Date: Mon, 4 Oct 2021 04:57:07 -0700 (MST)

Hi Team, 

Problem Statement: Late C&C 
Order Date: 
Order ID: 
Store code: 
Tracking Id: 

Assistance Required: Need Urgent pick up 

Issue Description: Customer placed an order on # and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 
Kindly check and update if the order is physically avail at the store, kindly contact the customer on # and handover the order. 

Please assist in closing this case on priority. The order has already missed the delivery time frame. 

Thank you for your help! 
Regards, 

Hi Team, 

Problem Statement: Late delivery 
Order Date : Sep 4, 2020 
Order ID: 
Tracking ID: 
Customer contact : 
Assistance Required: Need urgent delivery 

Issue Description: The order was shipped on 5 Sep, 2020 but still not delivered to customer. 

Please deliver the order on priority. 

Regards, 

Hi Team, 

Problem Statement: Late collection 
Order Date : 
Order ID: 
Tracking ID: 
Customer contact : 
Collection reference: 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on date. But the item still not collected. 

Please collect the item on priority. 

Regards, 

Hi Team, 

Order Date: 
Order ID: 
Tracking ID: 
Assistance Required: Need to update phone number 

Issue Description: Customer share her alternate number. Please contact customer on # 
​ 
Please deliver the order on priority. 

Regards,