Subject: New Reply Received - Late collection returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 13:38:55 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Late collection returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/MNBbyYP4yT4fmeWIfAgvWQ~~/AALN9wA~/RgRjKHDqPVcDc3BjQgphQmo9R2E3X2ZhUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
<br>
Kindly note we have attempted the order three times in which we received no response from the customer side, kindly provide us with an alternative number to avoid any further delays.<br>
<br>
Best regards,
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/9/2021 3:33 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3080289] - Late collection returns<br>
 
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<div dir="ltr">Hi Team,</div>

<div dir="ltr">
<strong>Urgent Reminder</strong><br>
<br>
Problem Statement: Late collection<br>
Order Date : Aug 20, 2021<br>
Order ID:  6341428088<br>
Tracking ID: SD002828401<br>
Customer contact :  966538915823 <br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: The customer raised a return request on date Aug 29, 2021. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,</div>

<div dir="ltr">Samer</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 14 Sep at 2:52 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Kindly arrange the collection again as customer was not available.</span></div>

<div dir="ltr"><span class="separator">Regards,</span></div>

<div dir="ltr"><span class="separator">M.Murshed </span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Thu, 9 Sep at 9:17 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span></span>

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<div><span class="separator"><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3080289" rel="noreferrer">#3080289</a> raised by زهره الشريف ([email-masked]).</span></span></div>
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<div dir="rtl"> </div>
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<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Aug 20, 2021<br>
Order ID:  6341428088<br>
Tracking ID: SD002828401<br>
Customer contact :  966538915823 <br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on date Aug 29, 2021. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,</span></span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Wed, 8 Sep at 9:51 PM <span class="separator">, زهره الشريف &lt;[email-masked]&gt; wrote: </span></span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">زهره الشريف</span></span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator"><b>Bot: </b> مرحبًا ، بك في !<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> زهره الشريف<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> عملية الإرجاع<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> </span></span></span></div>

		<div><span class="separator"><span class="separator"><span class="separator">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></span></span></div>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator">طلب إرجاع المنتج أونلاين من حسابك.<br>
		أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</span></span></span>
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<br>
		<span class="separator"><span class="separator"><span class="separator">لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span></span></span>
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		<br>
		<span class="separator"><span class="separator"><span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> الرجاء إدخال رقمك<br>
		<b>Customer: </b> 0538915823</span></span></span>

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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">مرحبا زهره مساء الخير،شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك, معك فاطمه كيف يمكنني مساعدتك؟</span></span></span></div>
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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">يرجى تزويدنا برقم طلبك حتى نستطيع مساعدتكم على أكمل وجه.</span></span></span></div>
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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">طلبت ارجاع قطعه وجا المندوب الى المنطقه ورفض يجي الى البيت لاستلام القطعه</span></span></span></div>
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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

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		<div><span class="separator"><span class="separator"><span class="separator">+966538915823 يرجى التأكيد اذا كان هذا هو رقم الاتصال الصحيح؟</span></span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Fatima</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا من خلال البريد الإلكتروني في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">09:49 PM, 08th Sep</span></span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Fatima</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟</span></span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">09:49 PM, 08th Sep</span></span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">زهره الشريف</span></span></span></div>

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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

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		<div><span class="separator"><span class="separator"><span class="separator">شكراً</span></span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">09:49 PM, 08th Sep</span></span></span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Fatima</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">كان من دواعي سروري مساعدتكم.</span></span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">09:50 PM, 08th Sep</span></span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/525793743156894" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></span></td>
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