Subject: New Reply Received - Late collection returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 07:21:18 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Late collection returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/RcZg6YnXXz864VyvQRCa5w~~/AALN9wA~/RgRjGulqPVcDc3BjQgphOOq1OWH6KXp3Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
<br>
We will do our best to arrange the collection at the earliest convenience.<br>
<br>
Best regards,
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>9/9/2021 8:18 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3080289] - Late collection returns<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3080289" rel="noreferrer">#3080289</a> raised by زهره الشريف ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Aug 20, 2021<br>
Order ID:  6341428088<br>
Tracking ID: SD002828401<br>
Customer contact :  966538915823 <br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on date Aug 29, 2021. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 8 Sep at 9:51 PM <span class="separator">, زهره الشريف &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">زهره الشريف</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> مرحبًا ، بك في !<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> زهره الشريف<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> عملية الإرجاع<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></div>

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<br>
		<span class="separator">طلب إرجاع المنتج أونلاين من حسابك.<br>
		أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</span>
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<br>
		<span class="separator">لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> الرجاء إدخال رقمك<br>
		<b>Customer: </b> 0538915823</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:40 PM, 08th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Fatima</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحبا زهره مساء الخير،شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك, معك فاطمه كيف يمكنني مساعدتك؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:40 PM, 08th Sep</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">يرجى تزويدنا برقم طلبك حتى نستطيع مساعدتكم على أكمل وجه.</span></div>
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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">طلبت ارجاع قطعه وجا المندوب الى المنطقه ورفض يجي الى البيت لاستلام القطعه</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:41 PM, 08th Sep</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">هذا رقم الطلب</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:42 PM, 08th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Fatima</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">دقيقة من فضلك ليتم التحقق ابقى معنا.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:42 PM, 08th Sep</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">+966538915823 يرجى التأكيد اذا كان هذا هو رقم الاتصال الصحيح؟</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">دقيقة من فضلك ليتم التحقق ابقى معنا.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:47 PM, 08th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Fatima</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا من خلال البريد الإلكتروني في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:49 PM, 08th Sep</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:49 PM, 08th Sep</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B2.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Fatima</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم.</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/525793743156894" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3080289