Subject: New Reply Received - late collections return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Sep 2021 07:30:21 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  late collections return  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/TWFLYQuI6tqyRqp33Ts3Aw~~/AALN9wA~/RgRjFaWKPVcDc3BjQgphMApyNGH1mO_FUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
<br>
<br>
We will do our best to arrange the collection at the earliest convenience.<br>
<br>
<br>
Best regards,
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/9/2021 10:04 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3063925] - late collections return<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3063925" rel="noreferrer">#3063925</a> raised by sherin elmaleh ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Aug 25, 2021<br>
Order ID: 6343532170<br>
Tracking ID:  SD002826318<br>
Customer contact :  +966560580103<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on date Aug 28, 2021. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 5 Sep at 10:13 AM <span class="separator">, sherin elmaleh &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">sherin</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> Hi, welcome!<br>
		<b>Bot: </b> Please enter your name<br>
		<b>Customer: </b> sherin el-maleh<br>
		<b>Bot: </b> Please enter your name<br>
		<b>Customer: </b> sherin<br>
		<b>Bot: </b> Hi Sherin ,what do you need help with?<br>
		<b>Customer: </b> How can I return my order?<br>
		<b>Bot: </b> Please choose your location<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">Want to return something? You can do it in 3 easy ways.</span></div>

		<div> </div>

		<div> </div>

		<div><span class="separator">1.You can request a return online. Go to order history in “My Account”.</span></div>

		<div><span class="separator">2.You can return an item in one of our nearest store. </span></div>

		<div><span class="separator">3.You can contact our customer support to place a return request.</span></div>

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<br>
		<br>
		<span class="separator">For more details, go to <a href="https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185915" rel="noreferrer" target="_blank">Returns Process</a> under Help Centre.</span>
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		<br>
		<span class="separator"><b>Bot: </b> Was I able to resolve your query?<br>
		<b>Customer: </b> No<br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:59 AM, 05th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Shaha</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Hi sherin ,Good Morning, Thank you for contacting us. My name is Shaha, I will be happy to assist you.</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:01 AM, 05th Sep</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">sherin</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Hello</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:01 AM, 05th Sep</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">sherin</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Its been a week since I requested a return for order number 6343532170 but no one came to take the shipment</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:01 AM, 05th Sep</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">sherin</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">I have contacted customer service twice about this</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:01 AM, 05th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Shaha</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:02 AM, 05th Sep</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">sherin</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Okay</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:02 AM, 05th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Shaha</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">is this phone number +966560580103 is correct ?</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:05 AM, 05th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Shaha</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Hi, I'm not getting a response from you. Are we still connected?</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:08 AM, 05th Sep</span></div>
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		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Yes</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:09 AM, 05th Sep</span></div>
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		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">I’m not getting anything from you</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:09 AM, 05th Sep</span></div>
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		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Hello??</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:09 AM, 05th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Shaha</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">please accept our sincere apologies for this. we will escalate this issue to our concerned team to collect your order asap</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:10 AM, 05th Sep</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">sherin</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">/startOver</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:10 AM, 05th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Shaha</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Is there anything else may I assist you?</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:10 AM, 05th Sep</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">sherin</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">No, thank you</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:10 AM, 05th Sep</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Shaha</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">It was a pleasure to assist you. Thank you for shopping with us.</span></div>

		<div><span class="separator">Have a wonderful day.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:12 AM, 05th Sep</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/406796044522910" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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