Subject: New Reply Received - Returns
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 14:48:02 +0000 (UTC)

Hi Elharith elsiddig,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto"><span style="font-family:sans-serif; font-size:large">Regading the item I gave back to you for a refund. I clearly stated that I want a CASH refund. What should I do with the store credit if it doesn't include shipping fee??? Either replace
 the broken item with the exact same one and deliver it to my adress. Or refund it in cash please.</span></div>
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<img height="650" width="308" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0NDUzNjk2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PQ0SS4dCElia_NupWnLwqNxLzxw-Y1klfRMCFTaSXDU" id="HEV1627915625891" dir="auto" style="">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt; 
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<div>Date: 8/1/21 12:11 PM (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2816802] - Returns </div>
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<div dir="ltr">Hi Alaa,</div>
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<div dir="ltr">We apologies for the inconvenience caused.<br>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item., please note the courier partner may take up to 3 - 5 business
 days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96599299264). If the collection has still not been done after allowing that time please do get back to us and let us know, we will
 be happy to assist you further.<br>
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Thank you for shopping with us and have a great day! Stay Safe!<br>
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Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2816802