Subject: New Reply Received - 8278775664 order cancellation and reimbursement of money
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 19:37:25 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  8278775664 order cancellation and reimbursement of money  Ticket comment <div dir="auto">Attached is the detail of the transaction.  I was charged the same amount as mentioned din this transaction and this is a debit card and the mode of payment was knet. It's not a credit card. The money was deducted immediately. Process the refund as u have already not processed the order and yet deducted the money. I'm sure if u follow the bank transaction ID u will see this amount debited to home centre account. I have been shopping with home centre since a long time now 7 years plus. I think u should be more considerate with loyal customers and not put them though this agony when the processing at your end was not rightly done due to system issues.</div>
<div class="gmail_extra">
<br><div class="gmail_quote"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 16 Jul 2021 09:02, mehwish tahir &lt;[email-masked]&gt; wrote:<br>
</div>
<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">The amount has been debited from my account and it was not a credit card it was a debit card so the money was deducted.  I sent u the screenshot of the transaction attached with my last email as well. Kindly see the photo attache attached </div>
<div>
<br><div class="elided-text">On 16 Jul 2021 08:10, Homecentre &lt;[email-masked]&gt; wrote:<br><blockquote style="margin:0 0 0 0.8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mehwish,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Thank you for shopping with us.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif" dir="ltr">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. Please recheck with your bank and provide us with transaction ID if the amount has been debited from your account.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Feel free to get in touch with us for further assistance.<br style="font-weight:inherit">
</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">
<div><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Your friends,</span></div>
<div>
<span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">The</span> <span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">S</span><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif" dir="ltr">upport Team</span>
</div>
</div>
</div>
</div></div>

	

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2864563:1125156</span>

</div></blockquote>
</div>
<br>
</div>
</blockquote>
<br>
</blockquote></div>

Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043239909662'>20210716_223624.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2864563