Subject: New Reply Received - Refund or Exchange
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 12:19:10 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Refund or Exchange  Ticket comment <div dir="auto">Dear Land mark,<div dir="auto">We have recieved the wrong online ordered items, HomeCenter Awqaf did not help us to return the worng items and get the correct ones. We kept on calling and following up with the customer service who promised the delivery of the correct items for more than 15 days and now we cannot meet the return policy. We emailed customer service as I am referencing here and we recieved instructions that contradict HomeCenter Awqaf, then we recieved sms that the agent will come within few days. Today, an agent came to collect the items without giving us any proof or receipt and asked us to wait for few more days for a refund! </div>
<div dir="auto"><br></div>
<div dir="auto">All we are asking is to deliver the correct items and take back the wrong ones! <span style="font-family:sans-serif">For how long would this painful customer experience continue till someone takes action and fix those mistakes?</span>
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<div dir="auto"><span style="font-family:sans-serif"><br></span></div>
<div dir="auto"><font>Alaeddin Al Najjar</font></div>
<div dir="auto"><font>50619090</font></div>
<div dir="auto"><font>66264980</font></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jul 5, 2021, 10:22 Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Alaeddin,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96566264980). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2797485