Subject: New Reply Received - Refund or Exchange
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 18:55:25 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Refund or Exchange  Ticket comment <div dir="auto">Dear Customet Service, <div dir="auto">We recieved the shippment on June 21st, then we tried to return it on the 22nd to HomeCenter Awqaf branch. They told us we cannot return the items because they were purchased online and we should expect the delivery of the correct items within 72 hours and we can return the wrong items. </div>
<div dir="auto">We contacted you several times to follow on the undelivered shippmeng as I stated earlier with no action from your side but only promises of sending the delivery. </div>
<div dir="auto">You sent us the wrong items, gave us wrong instructions when we visited HomeCenter, ignored our repeated complaints, and now more than 14 days are passed to meet your return policy. </div>
<div dir="auto">We demand an action within 24 hours as promised that the delivery of the correct ordered items or refund the money to our bank account and send an agent to collect your items. </div>
<div dir="auto">It was your mistake from beginning to end so we except fixing it. </div>
<div dir="auto">Awaiting your action. </div>
<div dir="auto">Reagrds, </div>
<div dir="auto">66264980</div>
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<div>On Fri, Jul 2, 2021, 12:02 Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Alaeddin,</div>
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<div dir="ltr">We apologize for the inconvenience caused to you and for the late response.<br>
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<div dir="ltr">We are truly sorry to hear that you wish to exchange the items  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 1860190 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Homecentre) store across the Kuwait.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Homecentre) store in the Kuwait.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2797485