Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 12:54:49 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)">
Hi,</div>
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Items are not available online, that is why I'm asking to return my package once you receive it.</div>
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What is the action taken against the liar courier who cancelled my paid order and make all suffer????????</div>
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">Best Regards,</span><br>
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Magdy Ayoub</div>
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+966 59 006 6194</div>
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+966 53 953 5309<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 29, 2021 3:50 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2716289] - Delivery
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<div dir="ltr">Hi Magdy,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you. <br>
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We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.</div>
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<div dir="ltr">The refund amount of SAR 211.00 for order ID 6317284548, has been processed from our side to your credit card under the transaction ID 169999990184543864 on June 16.<br>
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** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.</div>
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<div dir="ltr">Now, we would request you to order these items again from our website and we will try to deliver the same to you.<br>
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Once again, sincere apologies and thank you for your patience.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2716289