Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 08:34:16 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">any update on this?</div>
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<div>On Thu, 24 Jun 2021, 11:16 pm Abbas Bhanpurawala, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">waiting for your reply</div>
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<div dir="ltr" class="gmail_attr">On Wed, 23 Jun 2021, 11:20 pm Abbas Bhanpurawala, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Sir<div dir="auto"><br></div>
<div dir="auto">Please check it out as still no progress in refund process, already 14 working days is been pass.. attach my bank account statement for your reference</div>
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<div dir="auto">Register mobile 66511972</div>
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<div dir="ltr" class="gmail_attr">On Mon, 21 Jun 2021, 4:10 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Abbas,<br><br>Thank you for reaching out to us.<br><br>We sincerely apologize for any inconvenience caused,<br><br>We would like to inform you that the refund was processed on 7/6/2021, 10/6/2021, 13/6/2021 for the given orders, and it takes <strong>7 to 14 working days</strong> to appear in the account as per the bank norms. We request you to please wait until 14 working days will be completed. if the amount would not appear after this period, please share the bank statements from the above mentioned dates to present so that we can further assist you.<br><br>Thank you for your understanding and cooperation.<br><br>We appreciate your patience.<br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2726919