Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 12:56:43 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/fOWFmKaZVvVOvZMqCwAczw~~/AALN9wA~/RgRiuFeFPVcDc3BjQgpg1AUk12CxtRyYUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
 <br>
Unfortunately, we cannot proceed with the delivery because the order has been set to be returned to your warehouse. <br>
<br>
Best regards, <br>
 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>26/6/2021 2:28 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2759339] - Delivery<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2759339" rel="noreferrer">#2759339</a> raised by Hayedeh ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late delivery<br>
Order Date : Jun 16, 2021<br>
Order ID: 6319540010<br>
Tracking ID: SD002282780<br>
Customer contact :  0568984380<br>
Assistance Required: Need urgent delivery<br>
<br>
Issue Description: The order was shipped on Jun 17, 2021 but still not delivered to customer.<br>
<br>
Please deliver the order on priority.<br>
<br>
Regards,</div>

<div dir="ltr">Elharith</div>

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<blockquote class="freshdesk_quote">On Fri, 25 Jun at 11:21 AM <span class="separator">, Hayedeh &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi,</span></div>

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<div dir="ltr"><span class="separator">Could someone please call me at 0568984380, I would like to know why my order has not been delivered. Please call me and tell me what I would need to do.</span></div>

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<div dir="ltr"><span class="separator">I would like to receive my order, and I do not understand why there is a problem with my address and phone number. Could you please call and let me know asap.</span></div>

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<div dir="ltr"><span class="separator">Thank you,</span></div>

<div dir="ltr"><span class="separator">Hayedeh</span></div>

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<div><span class="separator">On Thursday, June 24, 2021, 5:51:30 p.m. GMT+3, Centrepoint &lt;[email-masked]&gt; wrote: </span></div>

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<div dir="ltr"><span class="separator">hello Hayedeh,<br>
<br>
Thank you for contacting us and giving us the opportunity to serve you.<br>
<br>
After checking the status of the order 6319540010 and tracking it with the shipping partner SHIPA according to the tracking number SD002282780 of your shipment, it turns out that the attempt to contact you was unsuccessful and Your order has been scheduled for return , so please provide us with an alternative contact number and delivery address to try to complete the delivery process successfully.<br>
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Do not hesitate to contact us if you have any other inquiries.<br>
<br>
your friends,<br>
Support Team.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/MOSZVa3wfA2rpPzDlWxPWA~~/AALN9wA~/RgRiuFeFPlcDc3BjQgpg1AUk12CxtRyYUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2759339