Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 08:57:28 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">please find the attached transaction history as you requested for the refund. You can easily verify that the subject refund was received or not? I made an online purchase transaction through STC Pay, so I couldn't get the screenshot. This is the only way to get the brief statement. <div> you have said earlier it may take 3 weeks to credit the refund, now you are saying <b>30 may</b> the refund is done from your side, please see the below communication as you said in your first mail.  </div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><i><b>Regarding the order: 6311479334 Please note that the refund has been processed successfully from our side for the amount(SAR46.00 ), however due to some concerns with the payment vendor, the refund has been rejected.</b></i></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><i><b><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</b></i></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 26, 2021 at 11:03 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Resmil,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (SAR 46) on (30/05/2021) ,The refund is done from our end please check with your bank and if the amount not reflected in your account please provide us bank statement from the bank for the period from 30/05/2021 till 26/06/2021 to further assist you.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043233620138'>20210626_114006.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2706094