Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 08:16:32 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">I already request but where is the refund of the non delivered order ?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 26 Jun 2021 at 11:12 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Khaled,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>we would request you to order these items again from our website and we will do our best to deliver it this time .<br><br>We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team</div>
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<div class="MsoNormal"><span style="color:rgb(23,55,94)">Best
regars ,,,<span></span></span></div>

<div class="MsoNormal"><span style="color:rgb(23,55,94)"> </span></div>

<div class="MsoNormal"><b><span style="color:rgb(23,55,94)">khaled Elnadi<span></span></span></b></div>

<div class="MsoNormal"><span lang="EN-NZ" style="color:rgb(31,78,121)">product specilaist<span></span></span></div>

<div class="MsoNormal"><span lang="EN-NZ" style="color:rgb(31,78,121)">Supplies &amp; disposable <span></span></span></div>

<div class="MsoNormal"><span lang="EN-NZ" style="color:rgb(31,78,121)">Fisher &amp; Paykel Healthcare<span></span></span></div>

<div class="MsoNormal"><span lang="FR-MC" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)">Office: 011
4011804   ext :   325<span></span></span></div>

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<span lang="FR-MC" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)">Fax:    
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)">011 402 0949</span><span lang="FR-MC" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)"><span></span></span>
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<span lang="FR-MC" style="color:rgb(31,78,121)">Mobile:  </span><span style="color:rgb(31,78,121)">+966 </span><span lang="FR-MC" style="color:rgb(31,78,121)">505510135<span></span></span>
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<div class="MsoNormal"><span lang="FR-MC" style="color:rgb(31,78,121)">Email: <span style="color:rgb(31,78,121)"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><span></span></span></div>
<div class="MsoNormal"><span lang="FR-MC" style="color:rgb(31,78,121)"><img src="https://docs.google.com/uc?export=download&amp;id=1MXeZ77oOfDtui5EmKSgdjOAjhPo5LX7o&amp;revid=0B0F6dcDd4ODAWndZT09HL2dESWwyT01MY3JyT0ViRmxLTG1VPQ"><br></span></div>
<div class="MsoNormal"><span lang="FR-MC" style="color:rgb(31,78,121)"><img src="https://docs.google.com/uc?export=download&amp;id=14Yz2X43EiJF853cvb4tjmRYOnnHF1663&amp;revid=0B0F6dcDd4ODANDliV1IydWZSa3F6TlR0Qk1LVHEyZEVOdkZJPQ"><br></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703058