Subject: New Reply Received - refund not complete!
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 11:13:06 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  refund not complete!  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzM3MTgwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7rG0enIwSrVxytT20RO4fAgM0rj7uI8q2rUB-5T8smw"><br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 25 Jun 2021, at 2:12 PM, maha &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">i wasnt given any slip when he took the damaged lamps<div><br></div>
<div>
<span style="font-size: 16px; -webkit-text-size-adjust: auto; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 185, 229)"><a href="https://www.homecentre.com/kw/en/my-account/order/8268660221?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_KW_en" style="color: rgb(0, 185, 229); text-decoration: none" rel="noreferrer">8268660221</a></span><span style="font-size: 16px; -webkit-text-size-adjust: auto; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255)">.</span>
</div>
<div><font color="#333333"><span style="caret-color: rgb(51, 51, 51); -webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)"><br></span></font></div>
<div><font color="#333333"><span style="caret-color: rgb(51, 51, 51); -webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">2 bow lamps one small and one big i was only refunded the small lamp</span></font></div>
<div>
<font color="#333333"><span style="caret-color: rgb(51, 51, 51); -webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)"><br></span></font><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On 25 Jun 2021, at 2:04 PM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
</blockquote>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Maha,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.</div>
<div><br></div>
<div>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
<div><br></div>
<div dir="ltr">Note: Case will automatically close if no response received within 24 hours</div>
</div>
</div></div>

	

</div>
</div></blockquote>
</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2765141