Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 10:48:24 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Delivery  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzM2NDEzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1BrRn4EWRzXMqrN6pBUUqNDUo77a-cPhNRsAcM_WbP0"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzM2NDEzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C6ayp1UuIJJPyrLLcMB8-btOl6CPpO1VKKNMuWkeCp0"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzM2NDEzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cyfINwwoa972tFiWMx1UA33Z9J1y_jQ4DJS7t8vIgrU"><br>
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Dear Customer Service,</div>
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Do you believe that you are saying??</div>
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Do you really trust the courier???</div>
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Where the role says customer is always right???</div>
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<b>Your courier is lying and you know he is lying and you are covering him.</b>
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He never tried to contact me and I did not respond.</div>
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Please see attached screen shots from my phone, outgoing on June 13, at 11:29 am he sent me Whats App to identify my location and I sent the location to him <span dir="ltr">at 12:23 pm</span> but he ignored me, then I followed up with him <span dir="ltr">at
 02:07 pm</span>, but also, he ignored me, I followed up with him again at by phone, following day <span dir="ltr">at 10:01 am</span> I followed up with him again but he also ignored me.</div>
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I called him on June 13 at 3:24 pm but he said he is busy and will deliver it tomorrow, on June 14 at 2:51 pm I called him again but he said he
<b>cancelled<u> </u></b>my order.</div>
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I sent a complaint against him asking one of your managers to contact me but everyone ignored me</div>
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I called your customer service with no action against him and with no action for your loyal customer.</div>
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Now what will you do after I proofed you that the courier is lying???</div>
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If you did not compensate me I will submit a complain to the Ministry of Commerce with all theses communications to take action against Landmark Group and <b>I need my order back.</b>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">Best Regards,</div>
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<div dir="ltr">Magdy Ayoub 
<div>059 006 6194</div>
<div>053 953 5309</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 25 Jun 2021, at 11:41 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Magdy,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that our courier partner tried to contact you on (+966590066194<em>​</em>) thrice on 3 different days but didn't receive any response from your end.</div>
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<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2716289