Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Jun 2021 17:41:07 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Thank you for your response. I didnt get my money back . </div>
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<div>On Sun, 20 Jun 2021, 2:28 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Movikhar,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">We apologize for the inconvenience that has happened.</div>
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<div dir="ltr">Regarding the order: 6298936196 Please note that the refund has been processed successfully from our side for the amount (SAR 185.20), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks from the date 10/06/2021.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494858